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<blockquote data-quote="P1NBACK" data-source="post: 5342635" data-attributes="member: 83768">@true blue Nah. See, I see it as the opposite. It's your duty as a consumer to complain when things aren't as you expect them to be. That's not 'entitlement' as you put it. Entitlement is wanting something for nothing. That's not the case here. We're all paying customers. We just want the product we want. Which brings us to refunds. A terrible business plan is to increase your prices for those months you'll be late. A better business plan is to get the updates out on time so you don't need to refund anyone to calm the dissatisfaction in the first place. That's why I'd encourage anyone dissatisfied with the lack of update (for September) to email CS and communicate that yes, you do want monthly updates - that's what is going to keep you around as a customer. By expressing this to WotC in a polite and courteous request for a refund, WotC gets a clear picture about what the consumers, their customers want, what they care about. Of course, if you're fine with the lack of update, no biggie. Proceed with normal life.</blockquote>

[QUOTE="P1NBACK, post: 5342635, member: 83768"] @true blue Nah. See, I see it as the opposite. It's your duty as a consumer to complain when things aren't as you expect them to be. That's not 'entitlement' as you put it. Entitlement is wanting something for nothing. That's not the case here. We're all paying customers. We just want the product we want. Which brings us to refunds. A terrible business plan is to increase your prices for those months you'll be late. A better business plan is to get the updates out on time so you don't need to refund anyone to calm the dissatisfaction in the first place. That's why I'd encourage anyone dissatisfied with the lack of update (for September) to email CS and communicate that yes, you do want monthly updates - that's what is going to keep you around as a customer. By expressing this to WotC in a polite and courteous request for a refund, WotC gets a clear picture about what the consumers, their customers want, what they care about. Of course, if you're fine with the lack of update, no biggie. Proceed with normal life. [/QUOTE]

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