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Message: <blockquote data-quote="Bill Zebub" data-source="post: 8793661" data-attributes="member: 7031982"><p>I really think some people are overestimating the extent to which they care one way or another what a tiny handful of outraged people are saying on the Internet.  If I were in their shoes, running a franchise making as much money as this one is, and surveys showed that I was keeping a majority of the customer base happy, I really wouldn't be bothered at all by a fraction of a percent of self-styled superfans kicking and screaming and complaining.  I mean, I'd rather keep them happy customers than angry ex-customers, but at the end of the day it says more about them than about me or my product.</p></blockquote><p></p>