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<blockquote data-quote="Morrus" data-source="post: 1847479" data-attributes="member: 1"><p>But that's the whole point of the fund drive - it's not Cyberstreet's fault this is happening, it's ours: because we don't have an adequate server. Cyberstreet really have no blame at all in any problems we've had. If it were Cyberstreet's fault, we wouldn't be having a fund drive - we'd be switching in a heartbeat.</p><p> </p><p> One of the problems with hosted options is the fact that you don't usually get full access to the box. This means that a) tweaking it exactly to your requirements is not facilitated, and b) any troubleshooting means we depend on some CS staff. My experience with such staff in the past has been very, very negative. And, if *real* problems occur (and trust me, they will), you end up with a lot of downtime and paying through the nose for support.</p><p> </p><p> That's not the be-all and end-all of it, of course, but they are two factors which I consider to be important.</p><p> </p><p> On top of that, the price savings suggested really aren't substantial. Bear in mind that we ideally want *two* boxes to run the site, and that at peak usage our bandwidth requirements rocket.</p><p> </p><p> I looked into all of the options when I first moved the site to Cyberstreet. Even back then, (I was using CI Host), with far less traffic than we have now, Cyberstreet at $400/month was working out cheaper *and* vastly more convenient. While it is possible that prices in the industry have substantially dropped since then - and this is why PC asked for details of what people had found - my past experiences make me really, really hesitant about such a thing.</p><p> </p><p> Added to that - the helpfulness and friendliness of the Cyberstreet staff, and Adlon's proximity to the box, are not to be underestimated. While that may seem inconsequential to the average user, when you're the one actually running the site and server, the difference really matters. I remember with CI Host I was sometimes up all night trying to get them to do what I wanted them to do, arguing with customer service staff via crappy online chat systems, not able to get a direct phone number to talk to a human being (and when I finally did, the human being was not adequate to my needs!) Nowadays, with Adlon and Walter nearby for any hardware issues, and with Thomas Heretic having direct access to the box for software issues, I have no such problems. It does matter. <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":)" title="Smile :)" data-smilie="1"data-shortname=":)" /></p></blockquote><p></p>
[QUOTE="Morrus, post: 1847479, member: 1"] But that's the whole point of the fund drive - it's not Cyberstreet's fault this is happening, it's ours: because we don't have an adequate server. Cyberstreet really have no blame at all in any problems we've had. If it were Cyberstreet's fault, we wouldn't be having a fund drive - we'd be switching in a heartbeat. One of the problems with hosted options is the fact that you don't usually get full access to the box. This means that a) tweaking it exactly to your requirements is not facilitated, and b) any troubleshooting means we depend on some CS staff. My experience with such staff in the past has been very, very negative. And, if *real* problems occur (and trust me, they will), you end up with a lot of downtime and paying through the nose for support. That's not the be-all and end-all of it, of course, but they are two factors which I consider to be important. On top of that, the price savings suggested really aren't substantial. Bear in mind that we ideally want *two* boxes to run the site, and that at peak usage our bandwidth requirements rocket. I looked into all of the options when I first moved the site to Cyberstreet. Even back then, (I was using CI Host), with far less traffic than we have now, Cyberstreet at $400/month was working out cheaper *and* vastly more convenient. While it is possible that prices in the industry have substantially dropped since then - and this is why PC asked for details of what people had found - my past experiences make me really, really hesitant about such a thing. Added to that - the helpfulness and friendliness of the Cyberstreet staff, and Adlon's proximity to the box, are not to be underestimated. While that may seem inconsequential to the average user, when you're the one actually running the site and server, the difference really matters. I remember with CI Host I was sometimes up all night trying to get them to do what I wanted them to do, arguing with customer service staff via crappy online chat systems, not able to get a direct phone number to talk to a human being (and when I finally did, the human being was not adequate to my needs!) Nowadays, with Adlon and Walter nearby for any hardware issues, and with Thomas Heretic having direct access to the box for software issues, I have no such problems. It does matter. :) [/QUOTE]
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