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<blockquote data-quote="Scribble" data-source="post: 5381427" data-attributes="member: 23977">It's true that a lot of software, even well established software has bugs, but I think what made this a bigger issue in this case is that people were already upset about the two month delay in ANY kind of CB update. They were already upset about the transition from local to web based. Now combine THIS with the news that a product they were already upset about to begin with would be lacking several features the old one had- AND they've been asked to be patient while WoTC gets those things updated? I'm pretty sure they got themselves in a position where they basically had little choice in the matter, but I'm also pretty sure that even they know that wasn't going to happen... People would already be upset.Now finally combine ALL of that with the fact that the for some reason whether a software issue, or a hardware issue or whatever... The software continuously crashes for a large percentage of users...The launch was pretty much a failure. It might have been doomed to be a failure from the start because of unhappy customers to begin with, but if they had at least managed to get the thing running without the crashes before launch it would have been easier to get things running smoothly again and get people happy again...Taken individually none of these things are really THAT big of a deal, and will probably all work themselves out soon enough... But altogether... Oye... I'd hate to be that Champagne guy right about now (I think that's his name...)</blockquote>

[QUOTE="Scribble, post: 5381427, member: 23977"] It's true that a lot of software, even well established software has bugs, but I think what made this a bigger issue in this case is that people were already upset about the two month delay in ANY kind of CB update. They were already upset about the transition from local to web based. Now combine THIS with the news that a product they were already upset about to begin with would be lacking several features the old one had- AND they've been asked to be patient while WoTC gets those things updated? I'm pretty sure they got themselves in a position where they basically had little choice in the matter, but I'm also pretty sure that even they know that wasn't going to happen... People would already be upset. Now finally combine ALL of that with the fact that the for some reason whether a software issue, or a hardware issue or whatever... The software continuously crashes for a large percentage of users... The launch was pretty much a failure. It might have been doomed to be a failure from the start because of unhappy customers to begin with, but if they had at least managed to get the thing running without the crashes before launch it would have been easier to get things running smoothly again and get people happy again... Taken individually none of these things are really THAT big of a deal, and will probably all work themselves out soon enough... But altogether... Oye... I'd hate to be that Champagne guy right about now (I think that's his name...) [/QUOTE]

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