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Message: <blockquote data-quote="Belen" data-source="post: 9522821" data-attributes="member: 1405">No one should ever take abuse.Customer service is important though and is a dying art. There used to be a thread the needle approach to dealing with upset or disgruntled folks.Now, a lot of jerks will make a scene wanting free stuff or use BS to try to pull one on people. This seems heightened on social media. Not cool.On the flip side, many businesses and companies are no longer serving the needs of their customers. It’s called enshitification. The make an experience worse on purpose to cut costs etc or they have decided they want different customers and treat the old ones poorly.I see the way companies treat their customers and the increasing bad behavior of people to each other as the same root cause.A breakdown of social norms of treating people with respect.</blockquote>