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Message: <blockquote data-quote="GreyLord" data-source="post: 9523003" data-attributes="member: 4348">Another part of the problem today, especially with corporations, is to see who the REAL customers are.Take Hasbro for example.  Some people love them.  Some people hate them.  Some people are confused at some of the choices being made.  Are these choices really being made for the benefit of those who are buying their products?Who are the REAL customers?Some would say it's not those who are buying the toys, games, and other items made by Hasbro, but those who own the stocks.  In this case, it really can be the customer is always right, because the actual customer owns the company.  Of course, those customers can have squabbles and disagreements with each other, but at the end of the day, they are the one's who may truly be the ones served.  Thus, it's not those who play D&D or MtG that are the focus of what the company decides, but those who run the boardroom and are looking at the dividends at the end of the day who are the real customers.At least, in some people's minds, today the REAL customers are not those in the retail space, but those above it.  This causes a lot of decisions which seem counter intuitive if you are trying to cater to the customer, or even to treat your employees like valued members of a team.  In the end, the ones they are truly catering to, are the ones that the retail visitors never actually see.</blockquote>