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<blockquote data-quote="FrogReaver" data-source="post: 9523265" data-attributes="member: 6795602">I think there’s a fine line between having expectations and expecting to be treated fairly and with respect. part of being treated fairly and with respect is being prompt in your resolutions.&nbsp; Not having me wait in a checkout line and then sending me to a customer service line to wait in another line. Not making me wait 10 mins on a manager in order to obtain a refund after the restaurant screwed up my order.&nbsp; Etc.Who the heck’s job is it to know that?&nbsp; I mean seriously?&nbsp; If it’s not in your job description, it should be, or at least you should have a process that you can promptly refer to someone who is responsible for knowing that.&nbsp; That’s not an unreasonable customer question. I think sometimes store employees view company policies as how things need to be done, when many times it’s the company policy that is the problem. You also never know what all hoops the customer has already jumped through to try and fix the issue.</blockquote>

[QUOTE="FrogReaver, post: 9523265, member: 6795602"] I think there’s a fine line between having expectations and expecting to be treated fairly and with respect. part of being treated fairly and with respect is being prompt in your resolutions. Not having me wait in a checkout line and then sending me to a customer service line to wait in another line. Not making me wait 10 mins on a manager in order to obtain a refund after the restaurant screwed up my order. Etc. Who the heck’s job is it to know that? I mean seriously? If it’s not in your job description, it should be, or at least you should have a process that you can promptly refer to someone who is responsible for knowing that. That’s not an unreasonable customer question. I think sometimes store employees view company policies as how things need to be done, when many times it’s the company policy that is the problem. You also never know what all hoops the customer has already jumped through to try and fix the issue. [/QUOTE]

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