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Message: <blockquote data-quote="Belen" data-source="post: 9523279" data-attributes="member: 1405">This.I spent 3 hours and 3 cs reps yesterday trying to get Apple to add my son’s phone number to account recovery on his iPad.The 2 reps were nice but knew nothing. The first one told me I had to get my son a new phone number because Apple had flagged his number as spam. I was, like, you’re a trillion dollar tech company that cannot unflag a number in your CMS or assist? I can do it in my system in 60 seconds. I was nice about it but I seemed to know more about tech than the rep. My son has a Verizon flip phone, not an iPhone. The second rep asked a bunch of questions, then I told him about first rep and the 2nd said, ‘let me get a tech support supervisor.’The third supervisor rep did a screen share and after 45 minutes and after I said for the 5th time that it was not an iPhone and I wanted it as a recovery option, the guy finally said, ‘oh, it it not an iPhone number, you cannot add it to your account there, you have to add it to a completely different area that none of our materials tell you about.’That finally solved it. I was nice to the reps but so angry when I got off the phone. 3 hours of research and phone and chat support. It was insane.Let’s not get started on companies replacing cs reps with useless robot chat attendants and getting rid of phone numbers so you can never get to a person.</blockquote>