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Message: <blockquote data-quote="Retros_x" data-source="post: 9523747" data-attributes="member: 7033171">Thats not how the term customer works. Customers buy the product. Without customers, your business is a failure. Those who own the stock, own the company. Of course the business benefits them, otherwise they would not want to be an owner of it. But thats different than being a customer.Reading your comments: you have not worked in retail or only for short term long time ago, right? You are confusing here a clerk treating you fairly and respectfully with a company designing their processes and guidelines.If you wait in checkoutline with a service problem (although your problem ofc can occur at checkout spontaneously) you are in the wrong line. You get sent to service line because a) customers behind you are waiting for their checkout. b) the clerk at checkout tries to do their "first level support" and will soon reach their limit. Service line usually has training specified for that and time for that.(Also customers always think their problem is super simple and wonder why nobody knows how to deal with it. In reality often as a clerk its the first time in two years you encounter this, so of course you do not know immediately how to handle it. Most common problems that occur on a daily basis are known and easily fixed by normal clerks.)Waiting for a manager for refund is also not a lack of respect by the clerk, its company guideline that they are not authorized to give you a refund (because company doesnt trust them). Manager is not a stand-by job, they do other stuff too, so you need to wait for a moment.These are structural problems you have with the stores and restaurants, but not the clerks being unrespectful to you. If you react to them like they do this to you personally out of disrespect, I am not surprised you get snide sideremarks from them.</blockquote>

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