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Message: <blockquote data-quote="FrogReaver" data-source="post: 9523946" data-attributes="member: 6795602">Not directly. I once approved credit applications real time for retail stores.  I would deal directly with their customers and store reps when they would call in on an application that had a processing issue.There are legitimate things customers just don’t get and just wont accept.  You saw that a lot with credit.  But theres alot of things that aren’t. If the company policy is designed to screw the customer then repeating the company policy with a smile and maybe a sorry is alot like saying ‘sorry, go screw your self’ with a smile, whether you intended it that way or not. Speaking of, since when did the CS rep stop being a representative of the company?I’m talking about something like noticing you were overcharged when seeing the receipt after paying for the item.  Especially after you waited in a long line to start with. It is a lack of respect by the manager when not coming to you promptly.  Here’s the thing, unless they actually do something personal I don’t take it as personal. It can still be disrespectful though. When I have an issue here are some of the disrespectful things that are done. Giving lame excuses - ‘we are understaffed’.  Then hire more people. It’s not my fault you didn’t.  At one time I would have even accepted this as an explanation, but it’s been so overused and abused. Lying to me - ‘I’ll call you back later when we’ve resolved the issue’ never calls. Not valuing my time - takes many forms. Etc.</blockquote>

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