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Message: <blockquote data-quote="Jfdlsjfd" data-source="post: 9524565" data-attributes="member: 42856">It is a job that you visibly didn't enjoy and that probably wasn't very enjoyable by the general customers, given the number of people who are irritated by the inability of the human they are interacting with to deviate from the script and asking to do things they have already done, and insisting they do again.Do you have any idea why companies continue to hire people for level 1 support while they could have a recorded disc doing that? ("reboot your router, if it solved the problem, press 1, if not, press 2" and only having "if your problem persists, press 1 to speak to a support representative" at the end of the disc)? The experience woud be roughly the same for the customer since the script would be followed, without the added grief of having a real person that doesn't listen (or is paid not to listen but to follow the script*), it would be less expensive for the company than hiring people, and it would free the employees to do more interesting things.* = I think in general, customers would understand that a recorded message can't take initiative, it's the fact that they are obviously dealing with someone that makes them unhappy with the interaction...</blockquote>