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The Return of Tyranny of Dragons: First Impressions
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<blockquote data-quote="FitzTheRuke" data-source="post: 7844445" data-attributes="member: 59816"><p>Online star-reviews are dumb. As I've mentioned, I own a FLGS, and while we get a lot of 5 star reviews (personally, to me, 5-stars should be for 'perfect' and I don't think we really deserve that, but the industry standard appears to be "If it's not FIVE, It's CRAP!" which to me, is utterly unrealistic). Occasionally, we get 1 star reviews. Usually, they don't say ANYTHING. (What did we do wrong?) sometimes, they post really strange rants that say more about the reviewer than they do about the store:</p><p></p><p>"I have had the unique opportunity to travel across Canada and visiting many comic books stores in various cities. I came from Ontario just to visit this store. Three key components to a successful store... affordable pricing, availability of product and customer service. I love supporting the stores that give above standard customer service which will reflect through my purchasing. In this case, I was ready to spend over $1000 but only spent $150 due to the fact the owner was standoffish, non engaging to the point of being borderline rude. Remember comic stores represent less that one per cent of the retail industry. You already have to battle big box stores etc. So do note at this point, customer service is key. It will be the difference between $150 spent rather than receiving $1000 in product."</p><p></p><p>So... you brag about your ability to travel and how much money you can spend, lecture me about how the business 'works' as if I don't know, and boast about your ability to 'punish' me by not spending it for being 'standoffish', but don't really say anything about what exactly I did wrong?</p><p></p><p>(BTW, You should see all the reviews I get about how friendly and helpful I am, usually).</p><p></p><p>I'm not sure what exactly I did wrong on this day. Maybe I was busy with another customer? I dunno - I'm not really making excuses, obviously I failed this guy - but he sure comes off as smug and self-important.</p></blockquote><p></p>
[QUOTE="FitzTheRuke, post: 7844445, member: 59816"] Online star-reviews are dumb. As I've mentioned, I own a FLGS, and while we get a lot of 5 star reviews (personally, to me, 5-stars should be for 'perfect' and I don't think we really deserve that, but the industry standard appears to be "If it's not FIVE, It's CRAP!" which to me, is utterly unrealistic). Occasionally, we get 1 star reviews. Usually, they don't say ANYTHING. (What did we do wrong?) sometimes, they post really strange rants that say more about the reviewer than they do about the store: "I have had the unique opportunity to travel across Canada and visiting many comic books stores in various cities. I came from Ontario just to visit this store. Three key components to a successful store... affordable pricing, availability of product and customer service. I love supporting the stores that give above standard customer service which will reflect through my purchasing. In this case, I was ready to spend over $1000 but only spent $150 due to the fact the owner was standoffish, non engaging to the point of being borderline rude. Remember comic stores represent less that one per cent of the retail industry. You already have to battle big box stores etc. So do note at this point, customer service is key. It will be the difference between $150 spent rather than receiving $1000 in product." So... you brag about your ability to travel and how much money you can spend, lecture me about how the business 'works' as if I don't know, and boast about your ability to 'punish' me by not spending it for being 'standoffish', but don't really say anything about what exactly I did wrong? (BTW, You should see all the reviews I get about how friendly and helpful I am, usually). I'm not sure what exactly I did wrong on this day. Maybe I was busy with another customer? I dunno - I'm not really making excuses, obviously I failed this guy - but he sure comes off as smug and self-important. [/QUOTE]
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