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<blockquote data-quote="MrMyth" data-source="post: 5389612" data-attributes="member: 61155"><p>For myself, I asked for a November refund (citing concerns over the online CB and the lack of Compendium updates) and received it. WotC at least seems to be pretty good along those lines as far as customer service goes. </p><p> </p><p>I'm hopeful that, six months from now, things will be looking much better as far as tools goes. Until then... if they don't deliver whatever meets my reasonable expectations of service, I'll keep asking for refunds. </p><p> </p><p>The Compendium is, honestly, my biggest concern. They really need to get back on schedule and stay on it. Honestly, they really just need more staff, but that isn't happening.</p><p> </p><p>As for Dragon and Dungeon... there has been a lot of concerns about diminishing quality, but I'm not sure if I've seen it. Quality has very much been <em>inconsistent</em>, with one or two articles a month that need serious revising in the compilation, or are otherwise lacking (or fiascos like this month's assassin article)... but at the same time, there have been other articles and adventures that have been absolutely top quality. It certainly seems an improvement from a few months back, so I'm hopeful they are moving out of the worst of it. </p><p> </p><p>For me, I'm still getting enough out of it to make it worth waiting and seeing if it improves. Even in its current state, the Compendium remains invaluable to me, and that will probably remain true no matter how many problems crop up elsewhere in the line.</p></blockquote><p></p>
[QUOTE="MrMyth, post: 5389612, member: 61155"] For myself, I asked for a November refund (citing concerns over the online CB and the lack of Compendium updates) and received it. WotC at least seems to be pretty good along those lines as far as customer service goes. I'm hopeful that, six months from now, things will be looking much better as far as tools goes. Until then... if they don't deliver whatever meets my reasonable expectations of service, I'll keep asking for refunds. The Compendium is, honestly, my biggest concern. They really need to get back on schedule and stay on it. Honestly, they really just need more staff, but that isn't happening. As for Dragon and Dungeon... there has been a lot of concerns about diminishing quality, but I'm not sure if I've seen it. Quality has very much been [I]inconsistent[/I], with one or two articles a month that need serious revising in the compilation, or are otherwise lacking (or fiascos like this month's assassin article)... but at the same time, there have been other articles and adventures that have been absolutely top quality. It certainly seems an improvement from a few months back, so I'm hopeful they are moving out of the worst of it. For me, I'm still getting enough out of it to make it worth waiting and seeing if it improves. Even in its current state, the Compendium remains invaluable to me, and that will probably remain true no matter how many problems crop up elsewhere in the line. [/QUOTE]
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