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Things that bug you (spin off of Goldmoon's thread)
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<blockquote data-quote="Queen_Dopplepopolis" data-source="post: 3545635" data-attributes="member: 14323"><p>The office I work in keeps weird hours, so I frequently leave messages or send emails that I need to have returned to other people and businesses. I've found that people, quite often, don't listen to anything I say in the message and/or don't read the email.</p><p></p><p>So, when I *do* have a chance to speak with them, they are unprepared or cannot answer my question without instruction or information that I already provided.</p><p></p><p>For example, we got a letter from a professional psychological organization the other day that said: "We see your company has applied for International SomethingOrAnother Status."</p><p></p><p>Upon taking a look at our records, I noted that we did not, in fact, apply for the International SomethingOrAnother Status. So I called the woman that signed the letter. She wasn't in the office because it was well after five. No biggie.</p><p></p><p>In my message I give our ID number, my name, my phone number, and explain the situation slowly and carefully (I do this a lot, so I like to think I'm good at it). However, when she returns my call the next day, the first thing she says is: "And what was your call in reference to?"</p><p></p><p>So I explain the situation, once again and she says: "What's your identification number?" So I give it to her, again. Then, she puts me on hold for 15 minutes while she looks up our account. </p><p></p><p>And I find that deeply annoying. I gave you that information. You should have looked up our account BEFORE calling instead of calling ot get the information I already gave you and wasting my time by putting me on hold.</p></blockquote><p></p>
[QUOTE="Queen_Dopplepopolis, post: 3545635, member: 14323"] The office I work in keeps weird hours, so I frequently leave messages or send emails that I need to have returned to other people and businesses. I've found that people, quite often, don't listen to anything I say in the message and/or don't read the email. So, when I *do* have a chance to speak with them, they are unprepared or cannot answer my question without instruction or information that I already provided. For example, we got a letter from a professional psychological organization the other day that said: "We see your company has applied for International SomethingOrAnother Status." Upon taking a look at our records, I noted that we did not, in fact, apply for the International SomethingOrAnother Status. So I called the woman that signed the letter. She wasn't in the office because it was well after five. No biggie. In my message I give our ID number, my name, my phone number, and explain the situation slowly and carefully (I do this a lot, so I like to think I'm good at it). However, when she returns my call the next day, the first thing she says is: "And what was your call in reference to?" So I explain the situation, once again and she says: "What's your identification number?" So I give it to her, again. Then, she puts me on hold for 15 minutes while she looks up our account. And I find that deeply annoying. I gave you that information. You should have looked up our account BEFORE calling instead of calling ot get the information I already gave you and wasting my time by putting me on hold. [/QUOTE]
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