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<blockquote data-quote="Hijinks" data-source="post: 3546599" data-attributes="member: 31094">Argh!&nbsp; Amen!&nbsp; I waited and waited for the season finale of Lost, and then as soon as it started, the news station cut in with a &quot;breaking story&quot; of a severe thunderstorm warning in the other part of the state.&nbsp; Soooo for the rest of the show (the first part of which I missed), they had a little thing in the lower part of the screen repeating the warning info.&nbsp; Why couldn't they just have the small warning throughout?&nbsp; Why take up the whole screen and repeat over and over about a warning, while showing us your groovy state-of-the-art radar?&nbsp; Jerks.Definitely a pet peeve of mine also.&nbsp; Having worked in customer serviced, I get very irritated at people who can't take notes while you're explaining something.&nbsp; I remember once, I had a very irate woman on the phone; unfortunately she'd been transferred to me in error and was supposed to be talking to a different department.&nbsp; I called the other dept, and explained her whole situation.&nbsp; I said, &quot;I'm really sorry to be sending her to you, because she's REALLY mad, but she needs X, Y and Z and this is why she needs it, and please help her with it.&quot;&nbsp; That conversation took like 3-4 minutes while I spelled it all out.&nbsp; I was trained to hold on to make sure the transfer took place, so I heard the person I'd just told all about the situation say, &quot;Hi this is Kristina, how can I help you?&quot;GRRR!!&nbsp; I hope that lady gave her an earful about having to explain herself all over again.&nbsp; It would *not* have killed her to say &quot;Hi, this is Kristina, I understand you're having a problem with X, Y and Z, so I am logging into the system to help you with that...&quot;My other issue with customer service - You call XYZ company and the IVR asks you to put in your phone number.&nbsp; Fine.&nbsp; Then it has to SLOWLY repeat the number back to you, and then you have to press 1 if it is correct.&nbsp; Fine.&nbsp; Then you get through to a person, who immediately asks you for your phone number.&nbsp; Uhh ... ?</blockquote>

[QUOTE="Hijinks, post: 3546599, member: 31094"] Argh! Amen! I waited and waited for the season finale of Lost, and then as soon as it started, the news station cut in with a "breaking story" of a severe thunderstorm warning in the other part of the state. Soooo for the rest of the show (the first part of which I missed), they had a little thing in the lower part of the screen repeating the warning info. Why couldn't they just have the small warning throughout? Why take up the whole screen and repeat over and over about a warning, while showing us your groovy state-of-the-art radar? Jerks. Definitely a pet peeve of mine also. Having worked in customer serviced, I get very irritated at people who can't take notes while you're explaining something. I remember once, I had a very irate woman on the phone; unfortunately she'd been transferred to me in error and was supposed to be talking to a different department. I called the other dept, and explained her whole situation. I said, "I'm really sorry to be sending her to you, because she's REALLY mad, but she needs X, Y and Z and this is why she needs it, and please help her with it." That conversation took like 3-4 minutes while I spelled it all out. I was trained to hold on to make sure the transfer took place, so I heard the person I'd just told all about the situation say, "Hi this is Kristina, how can I help you?" GRRR!! I hope that lady gave her an earful about having to explain herself all over again. It would *not* have killed her to say "Hi, this is Kristina, I understand you're having a problem with X, Y and Z, so I am logging into the system to help you with that..." My other issue with customer service - You call XYZ company and the IVR asks you to put in your phone number. Fine. Then it has to SLOWLY repeat the number back to you, and then you have to press 1 if it is correct. Fine. Then you get through to a person, who immediately asks you for your phone number. Uhh ... ? [/QUOTE]

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