I dealt with Titan games one time about XMas of last year.
The product was excellent, and in the shape quoted.
I found the communication lacking and made note of it in a second email to the owner (forget the name) after I placed my order. I did not sugarcoat my complaint, but I was professional, and matter of fact. I was sent back a fairly hostile email that listed all manner of excuses why I had not been contacted when they were supposed to do so. While I found the excuses for the delay viable, I found the tone of the letter unprofessional, and uncalled for. In essence the owner tried to put me on a guilt trip as there was a death of one of the employees family members. While I certainly sympathize, having lost my own family members,but I found it in rather poor taste. A simple "I'm sorry we have had some problems..we will get it out....etc" would have been fine. He might eb a fien chap to deal with otherwise, but the first impression I got was very poor. My order came and I was satisfied with the product, but I personally have no desire to do business again with them, whether they are having a bad week or not...
On the other hand I've dealt with Aaron Leeder from NKG for a few years now and it doens't get any better. I highly reccomend him. The communication, product, and service is great.
