Keith F Strohm
First Post
To All European Subscribers;
First off, let me offer you, without reservation, our sincere apologies regarding the problems you have been experiencing with your subscriptions. As Jeremy Walker mentioned in an earlier post, we have been working for several weeks to analyze and fix the issues that have plagued our European subscribers. In examining the breakdown in our subscription service, we discovered a number of areas where we simply dropped the ball.
Although it has taken us longer than we wanted, we have created processes to insure that such breaks in service do not happen again, and we will be working very hard to regain your trust in the coming weeks and months. As our way of letting you know how much we value your continued business, we will be providing those of you who experienced an interruption in service with a subscription extension. A letter detailing this extension will accompany a package containing any issues you may have missed.
Issue 119 of Dungeon will be sent out in the post to all international subscribers Friday, January 14th. All missed issues will be mailed out from the U.K. by the end of the day on Monday, January 17th.
Again, we apologize deeply for the problems you have experienced. Paizo is committed to providing you with magazines and quality customer service that enhance your game experience. It is clear we have not lived up to that commitment in the recent past. Please accept this note as our pledge to do so moving forward.
We are looking forward to a smoother 2005!
Keith Strohm
COO & Publisher
Paizo Publishing, LLC
First off, let me offer you, without reservation, our sincere apologies regarding the problems you have been experiencing with your subscriptions. As Jeremy Walker mentioned in an earlier post, we have been working for several weeks to analyze and fix the issues that have plagued our European subscribers. In examining the breakdown in our subscription service, we discovered a number of areas where we simply dropped the ball.
Although it has taken us longer than we wanted, we have created processes to insure that such breaks in service do not happen again, and we will be working very hard to regain your trust in the coming weeks and months. As our way of letting you know how much we value your continued business, we will be providing those of you who experienced an interruption in service with a subscription extension. A letter detailing this extension will accompany a package containing any issues you may have missed.
Issue 119 of Dungeon will be sent out in the post to all international subscribers Friday, January 14th. All missed issues will be mailed out from the U.K. by the end of the day on Monday, January 17th.
Again, we apologize deeply for the problems you have experienced. Paizo is committed to providing you with magazines and quality customer service that enhance your game experience. It is clear we have not lived up to that commitment in the recent past. Please accept this note as our pledge to do so moving forward.
We are looking forward to a smoother 2005!
Keith Strohm
COO & Publisher
Paizo Publishing, LLC
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