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Message: <blockquote data-quote="Mark" data-source="post: 2055102" data-attributes="member: 5">There's always the exception due to poor management/employees but, anecdotal evidence aside, it is a corporate/business goal for Pizza Hut, as it is for McDonalds, for a customer to be able to walk into any store in their chain and have the exact same (good) experience (meal, service, etal).  They have teams of employees at a corporate level who do nothing else but travel from store to store in an attempt to ensure exactly that.  You may simply have been to the best of what Pizza Hut has to offer and the worst of what Pizza Hut has to offer given their acceptable margins for error.  The trouble is that they don't set the bar all that high from the start.My point is that when it comes to pizza, chain stores and frozen pizza just won't compare to the majority of independent pizzarias.  When you've had the chance to eat at a few dozen places like this (independent pizzarias), you're bound to find one or two that you just don't like but most are better than any chain and a good number are simply outstanding, never to be compared with mass-produced food of any kind.  Analogously, I used to think that an ex-girlfriend of mine gave "the best" backrubs (and that I was no slouch, either) until, due to a sports-related muscle pull I had to get a professional massage. I had a number of them by physical therapists, licenced therapists, and by masseuses.  Quite frankly, I didn't know what a good backrub was.  Does it mean I wouldn't take a backrub everyday provided it wasn't a ham-fisted effort?  No.  I'd still love a backrub.  But I know better than to say it is "the best".</blockquote>

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