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Message: <blockquote data-quote="Sakzilla" data-source="post: 950893" data-attributes="member: 6105">Hello all - I had promised an update once any sort of resolution was afoot and now I have one.  If you saw my saga in  <a href="http://enworld.cyberstreet.com/showthread.php?s=&threadid=47427" target="_blank">this thread</a>  I had a problem getting some product I had ordered through Citizen Games back in February.Well it would appear that there is a new sheriff in town over there at CG, because Jason Peck from Citizen Games took up my cause and, after several very sincere emails back and forth, he sent my product and a refund.  He also threw in a few items from their gaming line for my trouble, and everything was of top quality.  Everything I had heard about their Masterscreen product was true, and I am (belatedly) pleased.  I don't know what happened recently, but there seems to be a new spirit of treating their customers right over there.  Coupled with the good things I have heard about Warehouse 23 (who CG uses now for shipping) I do believe they have been rehabilitated.At the same time as all of this, Mark Plemmons of Kenzer & Co contacted me - he stated that he hated to see gamers treated poorly in such an industry like this and offered to help.  This guy had nothing to do with my order problem, and he offered and sent me a free copy of the Kindoms of Kalamar DM screen.  Kenzer makes some absolutely fabulous products, and their screen is amazing - they have tons of information on this thing and it is all useful!So I have now experienced great products AND outstanding people from both Citizen Games and Kenzer.  I hope that whatever Karma fairy is out there heaps loads of good luck on both Jason and Mark.  And thanks to this board and the community support - what a wild ride!</blockquote>

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