URGENT- Please Help!

[Dextra]

Hey all,

Hound's at school today, so I need some help from my online krewe.

I did the layout for Bride of Portable Hole in Quark XPress 5.0 (PC). Yesterday, I went to print it to Adobe PDF. It choked.

It says that it can't find the Helvetica font, and thus can't embed it, and cancels the rest of the job. Thing is, I don't use the Helvetica font in the document!

Any suggestions?! I've got 176 fragging pages, ready to release since yesterday, and it's driving me crazy!!!

 

[Dimwhit]

Been a while since I was on Quark, but have you done a Find Font, or some such command? It basically searches the doc for every occurance of a font. You may not have used that font, but it may have made it's way in during a copy/paste or something. Happens to me with InDesign all the time. It usually turns out that a single blank space is the only occurance of a particular font.

 

[Dextra]

Thanks for the speedy response!

Under "Utilities" "Usage", it lists all the fonts used, but Helvetica isn't one of the ones listed, so I'm really confused. Especially since any time I open a document using Quark it usually screams at me to say it can't find such-and-such a font, and no such thing occurred when I opened the file.

Any other ideas?

Been a while since I was on Quark, but have you done a Find Font, or some such command? It basically searches the doc for every occurance of a font. You may not have used that font, but it may have made it's way in during a copy/paste or something. Happens to me with InDesign all the time. It usually turns out that a single blank space is the only occurance of a particular font.

 

[Dextra]

The following is what the log file looks like:

%%[ ProductName: Distiller ]%%
%%[ Error: Helvetica not found. Font cannot be embedded. ]%%
%%[ Error: typecheck; OffendingCommand: mul ]%%

Stack:
-null-
1.0
1.0
1
0.144
false
false
54.6783
608.096


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

 

[Dextra]

been fiddling...

This is now what the error looks like:

%%[ ProductName: Distiller ]%%
%%[ Error: typecheck; OffendingCommand: mul ]%%

Stack:
-null-
1.0
1.0
1
0.144
false
false
54.6783
608.096


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

 

[annadobritt]

I don't use Quark XPress, I use InDesign CS. However, have you checked the Distiller settings for creating the pdf?

 

[jgbrowning]

I use InDesign 2.0 but have an idea to test to see if the "font" is the problem. Select all your type and turn it into another font-save as a dummy file and then try to run a pdf of the new single type document. If it runs, than the invisible font is the problem, if it doesn't run you'll at least get another error messasge that may make fixing the problem easier.

sorry can't be of more help.

joe b.

 

[DarkOra]

I've run into a problem similar to this before. Have you checked to make sure your Adobe PDF printer settings aren't set up to always embed specific fonts? In the Printers area, right click Adobe PDF and select properties. Click on the Printing Preferences button and click over to the Adobe tab. Where it says Adobe PDF Conversion Settings, select the option you're using, click on the Edit button and then click over to the Fonts tab. There should be an area for Always Embed... make sure the Helvetica font isn't listed in there.

Not sure if that would be causing your problem, but it's at least one other thing you can check.

 

[Prest0]

There should be an area for Always Embed... make sure the Helvetica font isn't listed in there.

Let me second DarkOrca. I've experienced the exact same problem myself. If I remember correctly, it comes from using the "Print" or "Press" preconfigured settings. That (those?) settings call to automatically embed certain "base" fonts, one of which is helvetica. After making the change Orca mentioned above, I named the revised profile "Press [or Print/whatever] no Helvetica" for easy identification.

 

[Dextra]

Solved it!

I went into Quark's Utilities/Usage, and no use of helvetica was mentioned.

Then I noticed that one of my fonts doesn't include a " symbol, and when we went to print it into a PDF, Distiller went to substitue a Helvetica font instead.

So I got rid of the ", and all was well.

Now if only I can convince my computer to connect to RPGNow's PoD system, we'll be able to offer print copies. 176 pages later, BRIDE OF PORTABLE HOLE: The Book of Neurotic Fantasy, is ALIIIIIIIIIIIIIIIIIIIIIIIIVE ( http://www.rpgnow.com/product_info.php?products_id=148& )

(and free)

thanks everyone!