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Message: <blockquote data-quote="IronWolf" data-source="post: 5556148" data-attributes="member: 21076">Yeah - I can't comment on non-business machines as I am very rarely exposed to machines that are not business machines or machines that I built in which case I have the media in hand to restore from.As for buying used... That's the risk of buying used.  It can be a great way to get a machine cheap that still has life left - especially if you company has a nice rotation cycle.  But you have have your recovery options ready if you wish to do so.The static bit is the difficult part.  Malwarebytes has not always been the go to tool.  There have been tools before it and there will be tools after it.  And there are still things out there that it does not clean in which case you need to look at another line of tools.Well - there are costs for a support organization.  If I as a rep of Dell say go run Malwarebytes and it hoses your network stack you will call me back and now I am forced to deal with trying to piece your machine back together because a 3rd party tool I don't support messed up.Now I do suspect if you called Dell they would help you get started with a system restore.  A tool they provide and are in a position to support.  And a tool that can clean up the malware mess.I can't really blame a computer manufacturer for not wanting to refer people to 3rd party tools for fear of the increased support costs when the tool messes something up while it tries to remove the malware.</blockquote>

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