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<blockquote data-quote="Merkuri" data-source="post: 3084577" data-attributes="member: 41321"><p>Oh, I know the whole interruption thing. If I'm writing something, for example, and something takes away my attention it can take me as much as 30 seconds to return to my train of thought. This doesn't seem like much, but when it should take you a minute to write something down, a 30-second gap when you're trying to regain your concentration is terrible. </p><p></p><p>I work in tech support, and we're supposed to keep a log of all calls we have with our customers. Most days it's no problem to take a few moments after the call to type down a log of what happened, but there have been days where it's been rapid-fire calls. Unbeknownst to me, someone is waiting on hold to talk to me, and a few moments after I hang up the phone I get another call from the lady at the front desk, asking if I want to talk to so-and-so. Regardless of who it is, I always ask her to hold them until I'm done writing down the call log, but just saying, "Hold 'em," is enough to break my concentration and it can take me what feels like forever to start typing again. If this seems to happen all day, eventually I will find myself snapping at her, though I know she's just doing her job. She has no way of knowing when I'm done writing the call log, and she has to let me know there's someone holding for me. She sometimes calls up and immediately says, "I'll hold them, but I have so-and-so for you," but that doens't help me keep my concentration.</p><p></p><p>And I get EXTREMELY frustrated if someone tries to talk to me while I'm on the phone. I cannot drown one person out and hear the other. If two people are trying to talk to me, I hear neither of them. Most people are considerate enough to apologize and walk away when they notice I'm on the phone, or to stop talking and write me a note, but a few months ago I snapped at a coworker for refusing to stop talking to me, even when I made it clear to her that I was on the phone and waved her away a few times. I had to interrupt the customer who was talking to me, ask him to hold, and snapped at the woman, "What?!? I'm on the phone!?!" It turns out she had a simple question that could've been easily answered if she had written it down, allowed me a moment to read it when I felt able, and then wrote her a note back. I felt bad for snapping at her, but at the same time I felt like she was being extremely rude by refusing to stop speaking, even when I made it painfully clear that I was on the phone and unable to pay her the attention she needed.</p><p></p><p>Even if you don't have ADD, it's very hard to have a conversation with two people at once when neither person you are speaking to can hear the other.</p></blockquote><p></p>
[QUOTE="Merkuri, post: 3084577, member: 41321"] Oh, I know the whole interruption thing. If I'm writing something, for example, and something takes away my attention it can take me as much as 30 seconds to return to my train of thought. This doesn't seem like much, but when it should take you a minute to write something down, a 30-second gap when you're trying to regain your concentration is terrible. I work in tech support, and we're supposed to keep a log of all calls we have with our customers. Most days it's no problem to take a few moments after the call to type down a log of what happened, but there have been days where it's been rapid-fire calls. Unbeknownst to me, someone is waiting on hold to talk to me, and a few moments after I hang up the phone I get another call from the lady at the front desk, asking if I want to talk to so-and-so. Regardless of who it is, I always ask her to hold them until I'm done writing down the call log, but just saying, "Hold 'em," is enough to break my concentration and it can take me what feels like forever to start typing again. If this seems to happen all day, eventually I will find myself snapping at her, though I know she's just doing her job. She has no way of knowing when I'm done writing the call log, and she has to let me know there's someone holding for me. She sometimes calls up and immediately says, "I'll hold them, but I have so-and-so for you," but that doens't help me keep my concentration. And I get EXTREMELY frustrated if someone tries to talk to me while I'm on the phone. I cannot drown one person out and hear the other. If two people are trying to talk to me, I hear neither of them. Most people are considerate enough to apologize and walk away when they notice I'm on the phone, or to stop talking and write me a note, but a few months ago I snapped at a coworker for refusing to stop talking to me, even when I made it clear to her that I was on the phone and waved her away a few times. I had to interrupt the customer who was talking to me, ask him to hold, and snapped at the woman, "What?!? I'm on the phone!?!" It turns out she had a simple question that could've been easily answered if she had written it down, allowed me a moment to read it when I felt able, and then wrote her a note back. I felt bad for snapping at her, but at the same time I felt like she was being extremely rude by refusing to stop speaking, even when I made it painfully clear that I was on the phone and unable to pay her the attention she needed. Even if you don't have ADD, it's very hard to have a conversation with two people at once when neither person you are speaking to can hear the other. [/QUOTE]
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