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<blockquote data-quote="Ourph" data-source="post: 3484311" data-attributes="member: 20239">Because they disappointed some of their customers.&nbsp; It is standard operating procedure in the retail business to apologize to your customers when you do something that displeases them, even if you did it on purpose as part of a sound business decision.&nbsp; The apology should have been offered in the announcement.&nbsp; Something along the lines of....&quot;We know many of our customers are long time fans and subscribers of these publications.&nbsp; To those of you who will be disappointed, inconvenienced or saddened by this decision we offer our heartfelt apologies.&nbsp; We hope that you will find that the content and ease of use for our new Digital Initiative goes a long way toward making up for any negative feelings you might have about this new direction for the magazines.&quot;It's not like they killed my cat or ran my car off the road or sent me a case of photocopy paper watermarked with disturbing images of cartoon-character sex, but a good business apologizes when a customer is upset (even if it's not their fault or the customer is being unreasonable) because that is part of what &quot;customer service&quot; means.</blockquote>

[QUOTE="Ourph, post: 3484311, member: 20239"] Because they disappointed some of their customers. It is standard operating procedure in the retail business to apologize to your customers when you do something that displeases them, even if you did it on purpose as part of a sound business decision. The apology should have been offered in the announcement. Something along the lines of.... [I]"We know many of our customers are long time fans and subscribers of these publications. To those of you who will be disappointed, inconvenienced or saddened by this decision we offer our heartfelt apologies. We hope that you will find that the content and ease of use for our new Digital Initiative goes a long way toward making up for any negative feelings you might have about this new direction for the magazines."[/I] It's not like they killed my cat or ran my car off the road or sent me a case of photocopy paper watermarked with disturbing images of cartoon-character sex, but a good business apologizes when a customer is upset (even if it's not their fault or the customer is being unreasonable) because that is part of what "customer service" means. [/QUOTE]

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