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Message: <blockquote data-quote="Falcon of Lugh" data-source="post: 407739" data-attributes="member: 7837">First, a moment of personal silence for my old hobby shop who's owners retired after 20 years of excellent service.What do I look for? 1. Availability - I can get just about any WotC or WWGS book in a chain bookstore. What I can't get are the umpteen billion d20 System OGC books that are out there. I'd like to be able to see the books I find reviewed on various sites.2. Customer Service - There is nothing more satisfactory in a purchase than a clerk/owner that gives more that a rat's butt about their customers. Those that are willing to have a friendly relationship with you and other customers is even better.3. Prices - I've worked on the other side of that counter. I know from experience how much owners are paying for their wares. I understand how some chain bookstores can automatically discount books because of the prices they pay. Even a 10% discount can sway buyers who have the option of buying a book with you or at Barnes & Noble.4. Content - Each of us has our own little realm of RPGs that we like. Value the customer and attempt to keep a varied sort of product out for buyers. Some of us just want D&D and others want battlemats, minis and dice out the yingyang. An owner doesn't have to go overboard with their ordered to do this.5. In-Store Gaming - Nothing attracts business and increases revenue like having in-store gaming. You build clientle and keep a steady customer base. 6. Knowledgeable Clerks - People are more willing to buy a product if the seller knows it well enough to speak on its behalf. 7. Organization - Keep it nice and keep it clean. Nothing I hate more than seeing a store that looks like an alleyway.</blockquote>

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