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Message: <blockquote data-quote="robaustin" data-source="post: 435274" data-attributes="member: 2703">Let me just say - I LOVE Gamer's Realm - but last time I was in there, I was incredibly ticked off.I went in to get Issue #300 of DRAGON (yeah I know, I should subscribe already).  Anyway - just minutes after I arrived - an employee arrived with the copies of the magazine fromn the other store (I was in West Windsor).  Upon hearing they had just come in I expressed that I would like a copy.The guy at the counter told me they needed to get checked in.  Ok, fine. I walked around the store for about 15 minutes, and browsed.  Upon returning to the counter - I asked if I could get my copy of the magazine now.  No, they still haven't been checked in.  The guy at the counter then just stood there. I browsed for 5 minutes more, then asked - "are those Dragon magazine getting checked in so I can purchase one?"  FInally the guy at the counter spoke up to another employee who was checking in the OTHER items that the Dragon magazines needed to be next.I offer this as an example of BAD customer service.  You know you have someone waiting for something.  You know they would like to purchase it and there is a sale WAITING TO HAPPEN, yet you stand around and do nothing to facilitate that sale.Rob Placer - if you're reading this post - please teach some of your employees some customer service skills.  I love the store but all it takes is one bad experience to send a customer packing.  I'll certainly come back and give you another shot, but I hope I NEVER encounter that again.Let me also say that the store was not busy at the time this happened, and I have NEVER - in the 5 years I have been going to GR had any issues with them previous.  It could just simply be an isolated incident - which I hope it is.That all being said - what I look for is what GR is - good selection, decent help but not overbearing, good layout - which I think means the gaming section is at the BACK of the store so that it doesn't interrupt flow of traffic, decent size aisles and large selection.  Gamer's Realm has all of this.  I also like to see games other than RPG's - board games, card games, etc...so that I can see what's going on in all aspects of gaming.  I especially like the "NEw release" rack - this shows me everything coming into the store for the week - one sweep with my eyes and I can see the latest releases!--*Rob</blockquote>

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