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What does a company have to do to lose you as a customer? To win you back?
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<blockquote data-quote="Li Shenron" data-source="post: 2441762" data-attributes="member: 1465"><p>The best thing that any company can do to lose me as a customer is <strong>lie</strong> to me.</p><p></p><p>It happens, that I buy a product which is advertised as something and turns out to be not what I expected, or has a little trick hidden into the advertisement... Such things make me seriously furious, and it's nearly impossible for them to make up for such a mistake :\ </p><p></p><p>It irritates me because it is allowed by the law to "slightly" deceive the customer into thinking that e.g. (1) you really <em>need</em> to buy something, or (2) a normal product is a special product, or just to hide a very bad product from what it really is. Misleading advertisement is largely immoral (especially when it is applied to toys or other children-targetted products!!), but we are told by the law that it is allowed, that ethics should apply to customers but not companies <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f615.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":confused:" title="Confused :confused:" data-smilie="5"data-shortname=":confused:" /> </p><p></p><p>In any case, I've never been angry with RPG companies specifically. No RPG books advertisement really deceived me, and there is always the possibility of a preview which should be a consumers' right for <u>any</u> product.</p><p>So even if a RPG company published a total crap, it won't "lose" me just because it's a bad book. I'd know beforehand that I shouldn't buy the book, so there's no reason why I should hold a grudge against their future products.</p></blockquote><p></p>
[QUOTE="Li Shenron, post: 2441762, member: 1465"] The best thing that any company can do to lose me as a customer is [B]lie[/B] to me. It happens, that I buy a product which is advertised as something and turns out to be not what I expected, or has a little trick hidden into the advertisement... Such things make me seriously furious, and it's nearly impossible for them to make up for such a mistake :\ It irritates me because it is allowed by the law to "slightly" deceive the customer into thinking that e.g. (1) you really [I]need[/I] to buy something, or (2) a normal product is a special product, or just to hide a very bad product from what it really is. Misleading advertisement is largely immoral (especially when it is applied to toys or other children-targetted products!!), but we are told by the law that it is allowed, that ethics should apply to customers but not companies :confused: In any case, I've never been angry with RPG companies specifically. No RPG books advertisement really deceived me, and there is always the possibility of a preview which should be a consumers' right for [U]any[/U] product. So even if a RPG company published a total crap, it won't "lose" me just because it's a bad book. I'd know beforehand that I shouldn't buy the book, so there's no reason why I should hold a grudge against their future products. [/QUOTE]
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What does a company have to do to lose you as a customer? To win you back?
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