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What does a company have to do to lose you as a customer? To win you back?
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<blockquote data-quote="S'mon" data-source="post: 2441781" data-attributes="member: 463"><p>Continued:</p><p></p><p>Mongoose - I have bought tons of Mongoose stuff, I've spent more on them than any other 3e publisher. Their generic D&D stuff is like junk food, trashy but tasty. The Pot Noodle of 3e. Their licensed products (Slaine, Judge Dredd, Conan et al) get far more attention, they are expensive but very good quality, apart from the editing/proofreading. Ian Sturrock (Slaine, Conan) is a brilliant author IMO, I would look for his stuff again. He is no longer employed by Mongoose. I expect that if I were to buy their (eg) Starship Troopers game it would be expensive, top quality, and the proofreading would hopefully be better than spellb.ooks Conan, anyway.</p><p></p><p>Avalanche Press - nice t&a covers helped with sales. <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":)" title="Smile :)" data-smilie="1"data-shortname=":)" /> They no longer do 3e stuff.</p><p></p><p>My conclusion: It's all about the authors, more than the companies. I have bought on name recognition - Gygax's Necropolis & Hall of Many Panes - and been disappointed both times. In hindsight I should have realised that while I loved most of his Gord books I had hated his Setne Imhetep stuff, and I should have been much warier. Whereas other authors I didn't know have turned out to be great - Ian Sturrock, Mike Mearls. So, I guess what a company can do to win me back now is offer things that look usable IMC (Necromancer wins hand-down on this), and things by authors I know are good (Sturrock, Mearls, Tweet judging by the PHB, Aaron Allston for old pre-3e stuff, maybe Ken Rolston likewise). Conversely, other authors I will now be reluctant to buy again - I would have bought Gygax's Yggsburgh without hesitation if I'd been happy with HoMP, now I'm unsure, yet on balance the Gygax name is still an asset (I guess I'm a sucker for celebrity). And I know Monte Cook's style just doesn't fit my idea of what D&D is about, so I'd be very unlikely to buy anything by him.</p></blockquote><p></p>
[QUOTE="S'mon, post: 2441781, member: 463"] Continued: Mongoose - I have bought tons of Mongoose stuff, I've spent more on them than any other 3e publisher. Their generic D&D stuff is like junk food, trashy but tasty. The Pot Noodle of 3e. Their licensed products (Slaine, Judge Dredd, Conan et al) get far more attention, they are expensive but very good quality, apart from the editing/proofreading. Ian Sturrock (Slaine, Conan) is a brilliant author IMO, I would look for his stuff again. He is no longer employed by Mongoose. I expect that if I were to buy their (eg) Starship Troopers game it would be expensive, top quality, and the proofreading would hopefully be better than spellb.ooks Conan, anyway. Avalanche Press - nice t&a covers helped with sales. :) They no longer do 3e stuff. My conclusion: It's all about the authors, more than the companies. I have bought on name recognition - Gygax's Necropolis & Hall of Many Panes - and been disappointed both times. In hindsight I should have realised that while I loved most of his Gord books I had hated his Setne Imhetep stuff, and I should have been much warier. Whereas other authors I didn't know have turned out to be great - Ian Sturrock, Mike Mearls. So, I guess what a company can do to win me back now is offer things that look usable IMC (Necromancer wins hand-down on this), and things by authors I know are good (Sturrock, Mearls, Tweet judging by the PHB, Aaron Allston for old pre-3e stuff, maybe Ken Rolston likewise). Conversely, other authors I will now be reluctant to buy again - I would have bought Gygax's Yggsburgh without hesitation if I'd been happy with HoMP, now I'm unsure, yet on balance the Gygax name is still an asset (I guess I'm a sucker for celebrity). And I know Monte Cook's style just doesn't fit my idea of what D&D is about, so I'd be very unlikely to buy anything by him. [/QUOTE]
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