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What does a company have to do to lose you as a customer? To win you back?
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<blockquote data-quote="Turjan" data-source="post: 2442272" data-attributes="member: 3477"><p>I'm not sure whether there's any company that really "lost me" as a customer in the sense of the question. The only one that comes to mind might be <em>Mongoose</em>. After several products of mediocre quality with really bad editing I looked very closely at reviews, and I didn't like what I saw. I didn't buy anything from them during quite a long time. The first new buy was 'Conan - the Atlantean Edition', which I found quite okay. I also bought their Paranoia XP game. </p><p></p><p>Many other companies never got me as customers, either because of horrendous reviews (<em>FFE</em>), because their topics didn't interest me (<em>Avalanche Press</em>; the covers didn't really play such a big role), or some funny detail like place names in bad German <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f609.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=";)" title="Wink ;)" data-smilie="2"data-shortname=";)" /> (<em>TLG</em>).</p><p></p><p>Although I like <em>Green Ronin</em> stuff in general, I haven't bought anything for quite a while, because there was nothing on the production list that enticed me. I'm not into pseudo-historical settings, and I have to admit that I never heard of the 'Black Company'. Their problems with their distributor contributed, too. Frex, I still haven't bought Blue Rose, although I had ordered it three times, and each time the order was cancelled by the vendor.</p><p></p><p>The thing with <em>WotC</em> is a bit different. I wasn't amused about the early release of 3.5e, but first I thought it would be just a cleanup with a few corrections, and I bought the new core books because I liked to have a print with included errata. How wrong I was! Anyway, this ended my huge WotC spending spree. But this is not to be seen in the sense that they lost me as customer and, therefore, doesn't fit the thread title. I'm just much more picky with what I buy nowadays, and I've only bought a handful of 3.5 products from WotC so far. I don't see this as some kind of silly 'punishment' <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f600.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":D" title="Big grin :D" data-smilie="8"data-shortname=":D" /> of the company, but as a much more healthy buying practice on my part. Perhaps, I should be thankful for this <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f609.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=";)" title="Wink ;)" data-smilie="2"data-shortname=";)" />.</p></blockquote><p></p>
[QUOTE="Turjan, post: 2442272, member: 3477"] I'm not sure whether there's any company that really "lost me" as a customer in the sense of the question. The only one that comes to mind might be [i]Mongoose[/i]. After several products of mediocre quality with really bad editing I looked very closely at reviews, and I didn't like what I saw. I didn't buy anything from them during quite a long time. The first new buy was 'Conan - the Atlantean Edition', which I found quite okay. I also bought their Paranoia XP game. Many other companies never got me as customers, either because of horrendous reviews ([i]FFE[/i]), because their topics didn't interest me ([i]Avalanche Press[/i]; the covers didn't really play such a big role), or some funny detail like place names in bad German ;) ([i]TLG[/i]). Although I like [i]Green Ronin[/i] stuff in general, I haven't bought anything for quite a while, because there was nothing on the production list that enticed me. I'm not into pseudo-historical settings, and I have to admit that I never heard of the 'Black Company'. Their problems with their distributor contributed, too. Frex, I still haven't bought Blue Rose, although I had ordered it three times, and each time the order was cancelled by the vendor. The thing with [i]WotC[/i] is a bit different. I wasn't amused about the early release of 3.5e, but first I thought it would be just a cleanup with a few corrections, and I bought the new core books because I liked to have a print with included errata. How wrong I was! Anyway, this ended my huge WotC spending spree. But this is not to be seen in the sense that they lost me as customer and, therefore, doesn't fit the thread title. I'm just much more picky with what I buy nowadays, and I've only bought a handful of 3.5 products from WotC so far. I don't see this as some kind of silly 'punishment' :D of the company, but as a much more healthy buying practice on my part. Perhaps, I should be thankful for this ;). [/QUOTE]
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