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What does a company have to do to lose you as a customer? To win you back?
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<blockquote data-quote="Aeson" data-source="post: 2443011" data-attributes="member: 16253"><p>While not a game company, they did sell game stuff. Dragonscroll.com was a local company and I wanted to support the local folks. They had good prices and delivered quickly to local people by using courier service. I placed my first order with them and found out I had to pay to have it shipped UPS which confused me because the site said I got free delivery from the courier service. I contacted them and they said they had just ended their relationship with the courier and had not updated their site. They said they would ship for free. I went along with it. Sometime later I placed a second order. It took forever to arrive(more than a week). I even planned to drive over and get it myself. The order finally arrives and it is someone elses order. I contact them they apologize for the mixup. They send UPS out to pick it up. The next day UPS comes back with a different box. I'm so happy my order has arrived. I open the box. Its the same order just in a different box. I call them again and am told I must have be meant to have it. They let me keep it for free and two weeks later my order shows. </p><p></p><p>From this point on I went on a crusade to make sure no one else dealt with them. Dragonscroll.com is no longer in business. I'm not sure if I had anything to do with it.</p></blockquote><p></p>
[QUOTE="Aeson, post: 2443011, member: 16253"] While not a game company, they did sell game stuff. Dragonscroll.com was a local company and I wanted to support the local folks. They had good prices and delivered quickly to local people by using courier service. I placed my first order with them and found out I had to pay to have it shipped UPS which confused me because the site said I got free delivery from the courier service. I contacted them and they said they had just ended their relationship with the courier and had not updated their site. They said they would ship for free. I went along with it. Sometime later I placed a second order. It took forever to arrive(more than a week). I even planned to drive over and get it myself. The order finally arrives and it is someone elses order. I contact them they apologize for the mixup. They send UPS out to pick it up. The next day UPS comes back with a different box. I'm so happy my order has arrived. I open the box. Its the same order just in a different box. I call them again and am told I must have be meant to have it. They let me keep it for free and two weeks later my order shows. From this point on I went on a crusade to make sure no one else dealt with them. Dragonscroll.com is no longer in business. I'm not sure if I had anything to do with it. [/QUOTE]
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What does a company have to do to lose you as a customer? To win you back?
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