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Message: <blockquote data-quote="MNblockhead" data-source="post: 9588795" data-attributes="member: 6796661">Same here, as I expressed in the OP.  It is usually one or two things to cause me to not select a specific VTT. Often I really like the product but it doesn't work for me in one area. For example, I really like Fantasy Grounds, but when I was in the market for a VTT I just couldn't host games online or even participate in games as a player reliably because my crappy Internet overseas. Roll20 would have met my needs, but the storage limits at even the highest tiers didn't meet my needs. Foundry just ticked the most important boxes, even though I initially was going to pass on Foundry because it didn't support manual fog of war.I don't think so. At least I don't see people complaining about it much these days, compared to a few years ago. There is also a lot more competition now and if WotC ever releases its VTT, and if it is decent, then we may start seeing Roll20 as another of the scrappy underdogs.Didn't know about the faulty modules. Were those from third parties or developed by Roll20?  Even if third parties, if they are selling it through their marketplace and not offering a trial period, their should be an opportunity for a refund. Even Apple does that with apps on their app store. I'm a bit worried about Foundry opening its own Marketplace. Not sure they are large enough to handle the customer support. I hope they make enough money from it to make it worth it, but when mod developers had to manage subscriptions and purchases through Patreon, etc. and issues were between the mod creators and their customers. Now that Foundry is selling through their marketplace, people are going to take issues to Foundry, regardless of what caveats and terms and conditions they publish. I worry that it could mean Foundry's goodwill with its customers will take a hit.Yes. Yes. Kinda.  Kinda on the last one in the sense that I will read reviews and may steer away from products or companies with bad reputations and reviews. But if a product is working for me and I like it, but it isn't for others, it is not like I'm going to ban the company in solidarity.Not really what I'm saying. Some companies can be so toxic that I'll avoid them even if I otherwise like the product, but poor customer service doesn't rise to that level for me. So, yes, I often remain a customer of a company where I'm getting what I want and am not mistreated, even if I hear otherwise from other customers. Restaurants are a great example of this. There is a Korean restaurant my wife and I like that is infamous for its cartoonishly rude service. Like the Korean version of the Seinfeld soup nazi. But we love the food and we no the score. We've been in the restaurant enjoying their food while some new customer loses his or her mind over the staff's attitude. Its just part of the ambiance. Further I can't think of a single company or product that I love, like, or am fine with where I can't find some people bashing it. Maybe the volume of internet reviews and rage posts on Reddit have desensitized me to complaints, so, if I'm not experiencing the issues myself, I don't see the point getting worked up by other peoples experiences.Yeah, it was about Nazis and the expanding circle of their victims. Poor analogy for a VTT company's poor customer relations. Look, if the The Forge (my hosting company for Foundry) starts acting like jerks to customers and I start seeing lots of complaints about that, I'll take note. But I'm not going migrate my games and cancel my sub if I'm getting the service and support I paid for.True. I have not bought a Dell in decades because of poor product and customer-support experiences I experienced will Dell when I was younger. But other people have no problems with Dell. The marketplace will sort it out. Lots of competition. I'm not trying to convince you that you are wrong about Roll20. It is a product choice. You could ban it because you think the name is dumb. It is your money and time and preferences.Agreed. Which is why I am a Foundry and The Forge customer. But for basic games, as a player, I still use it and it is fine.</blockquote>

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