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Message: <blockquote data-quote="pickin_grinnin" data-source="post: 7697179" data-attributes="member: 6697674">There are a lot of things that FLGSs can do to make themselves more attractive to potential customers.  More of them need to look towards ways of adding value that make paying more for a game (than Amazon prices) and having to drive to the store more attractive to the average customer.  There are a lot of ways to do that, but most FLGS owners don't seem to be very imaginative when it comes to that.A lot of FLGSs also suffer from inappropriate open hours (adults can't shop during the day) and staff with poor communication and customer service skills.  You don't keep your store open when you want to work - you keep it open during the hours that most customers can shop there, and make sure that you provide a level of friendliness and customer service that is at least equal to B&N.</blockquote>