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<blockquote data-quote="cignus_pfaccari" data-source="post: 4146735" data-attributes="member: 14557">Working in a call center, I'm going to disagree.What you're interpreting as a stat penalty on the part of the average person is vastly more likely due to a circumstance modifier, like &quot;already in a bad mood and now I've got his bill WTF?&quot; or &quot;it's late, I'm tired, and I don't care any more.&quot;&nbsp; It is also commonly possible to improve the modifier via your own interaction skills; I've found that being friendly and pleasant to my callers is exceedingly helpful, and I can sometimes even hear their reaction move from Unfriendly to Friendly.Also, skill ranks matter.&nbsp; It's entirely possible that a lot of people don't bother taking many ranks in social skills, which makes interaction harder and less pleasant.&nbsp; Every interaction is at least a two-way street, since there're at least two people involved, both rolling skill checks (my encounter with a caller is the caller's encounter with me), so if both people flub, things can get bad. Brad</blockquote>

[QUOTE="cignus_pfaccari, post: 4146735, member: 14557"] Working in a call center, I'm going to disagree. What you're interpreting as a stat penalty on the part of the average person is vastly more likely due to a circumstance modifier, like "already in a bad mood and now I've got his bill WTF?" or "it's late, I'm tired, and I don't care any more." It is also commonly possible to improve the modifier via your own interaction skills; I've found that being friendly and pleasant to my callers is exceedingly helpful, and I can sometimes even hear their reaction move from Unfriendly to Friendly. Also, skill ranks matter. It's entirely possible that a lot of people don't bother taking many ranks in social skills, which makes interaction harder and less pleasant. Every interaction is at least a two-way street, since there're at least two people involved, both rolling skill checks (my encounter with a caller is the caller's encounter with me), so if both people flub, things can get bad. Brad [/QUOTE]

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