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<blockquote data-quote="Banshee16" data-source="post: 3480413" data-attributes="member: 7883"><p>Ahem....checked out a tabloid lately? <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f609.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=";)" title="Wink ;)" data-smilie="2"data-shortname=";)" /></p><p></p><p>I think most people who are venting understand in the end that it's the company's choice about what decisions to make. They can still vent though, and can be understandably frustrated. And I'm fully confident everyone will mellow out in time. I really don't think this is anything special with gamers though. I mean, at least we're not out digging through garbage cans to see what WotC staffers were eating before they made these decisions...</p><p></p><p> For many gamers, the hobby requires an investment of time and money. When drastic decisions are made, it can directly impact the investments we've made to date. Obviously, I'm not talking about an investment in the same terms as buying shares on the stock market. What I mean is that the hobby requires sunk costs of time and money in order to participate.</p><p></p><p>On a personal level, I do think WotC could have handled this whole thing better than they have. Of course, for all we know, somebody announced something before someone else's PR department had their responses ready, which made it look like they were ignoring the fans, when in fact, it was just an unfortunate issue of timing.</p><p></p><p>I'm not surprised at the expressions of frustrations on the board, as a result.....and the one thing I'll point out is the converse of your statement....although the venting taking place seems to convey a feeling of entitlement by the fans, any corporation should keep well in mind that they aren't entitled to our (the customer's) money. It would behoove them to respect the people putting food on their table...and sometimes that includes communicating with customers who are concerned about directions the corporation is taking.</p><p></p><p>My own company is going through significant changes right now, and yes, on message boards, I've seen our customers griping. As a company, it's important to listen to customer feedback...and often the dissatisfied/frustrated ones have viewpoints that bring up problems in the change procedure, which we may not have been away of, so the feedback is valued by management.</p><p></p><p>In the end, I hope this is all much ado about nothing. Sure would be nice to hear something official though.</p><p></p><p>Banshee</p></blockquote><p></p>
[QUOTE="Banshee16, post: 3480413, member: 7883"] Ahem....checked out a tabloid lately? ;) I think most people who are venting understand in the end that it's the company's choice about what decisions to make. They can still vent though, and can be understandably frustrated. And I'm fully confident everyone will mellow out in time. I really don't think this is anything special with gamers though. I mean, at least we're not out digging through garbage cans to see what WotC staffers were eating before they made these decisions... For many gamers, the hobby requires an investment of time and money. When drastic decisions are made, it can directly impact the investments we've made to date. Obviously, I'm not talking about an investment in the same terms as buying shares on the stock market. What I mean is that the hobby requires sunk costs of time and money in order to participate. On a personal level, I do think WotC could have handled this whole thing better than they have. Of course, for all we know, somebody announced something before someone else's PR department had their responses ready, which made it look like they were ignoring the fans, when in fact, it was just an unfortunate issue of timing. I'm not surprised at the expressions of frustrations on the board, as a result.....and the one thing I'll point out is the converse of your statement....although the venting taking place seems to convey a feeling of entitlement by the fans, any corporation should keep well in mind that they aren't entitled to our (the customer's) money. It would behoove them to respect the people putting food on their table...and sometimes that includes communicating with customers who are concerned about directions the corporation is taking. My own company is going through significant changes right now, and yes, on message boards, I've seen our customers griping. As a company, it's important to listen to customer feedback...and often the dissatisfied/frustrated ones have viewpoints that bring up problems in the change procedure, which we may not have been away of, so the feedback is valued by management. In the end, I hope this is all much ado about nothing. Sure would be nice to hear something official though. Banshee [/QUOTE]
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