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<blockquote data-quote="eyebeams" data-source="post: 3393773" data-attributes="member: 9225">Except, of course, they didn't advertise it. They stuck a note and an index in the book.This kind of thing happens all the time, with multiple companies. I can sift through about 20 years of RPGs on my shelves and give you a whole bunch of promised products that were never released, newsletters that never got mailed and a whole panoply of promises that were made but for one reason or another, couldn't be followed through. One thing I can't easily do is find an instance where any of this was done in a cynical attempt to screw the customer out of value for the money he or she *actually* paid. Not theoretical money that one might have to pay.The fact is that companies should respond to reasonable grievances. The grievance about the phrasing is reasonable. The reaction? Not so reasonable. And there's nothing any company can do to satisfy people with unreasonable responses.If you go over the the WW boards, you'll see a reasonable response: an apology for the mixup and an explanation of what's going on. There's a difference between that and the way things are represented here, as a noble struggle for the priceless integrity of the human spirit.</blockquote>

[QUOTE="eyebeams, post: 3393773, member: 9225"] Except, of course, they didn't advertise it. They stuck a note and an index in the book. This kind of thing happens all the time, with multiple companies. I can sift through about 20 years of RPGs on my shelves and give you a whole bunch of promised products that were never released, newsletters that never got mailed and a whole panoply of promises that were made but for one reason or another, couldn't be followed through. One thing I can't easily do is find an instance where any of this was done in a cynical attempt to screw the customer out of value for the money he or she *actually* paid. Not theoretical money that one might have to pay. The fact is that companies should respond to reasonable grievances. The grievance about the phrasing is reasonable. The reaction? Not so reasonable. And there's nothing any company can do to satisfy people with unreasonable responses. If you go over the the WW boards, you'll see a reasonable response: an apology for the mixup and an explanation of what's going on. There's a difference between that and the way things are represented here, as a noble struggle for the priceless integrity of the human spirit. [/QUOTE]

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