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Message: <blockquote data-quote="JeffB" data-source="post: 1722932" data-attributes="member: 518">I understand that, and agree with that statement. However, WW not only refunded shipping charges, they went beyond that by offering the credit or what have you. Very few companies large or small would do that. I commend WW for doing so ( I am not a WW fan-boy BTW)It has nothing to do with the SIZE of the company but how the company is run. I was until recently on a "Advisory Staff" for a major archery manufacturer that prides itself on the type of CS White Wolf has shown here. They are one of the top 4  manufacturers in that industry after only breaking into the market 5 years ago (The majority of other major players are 30-40 year old companies). Service above and beyond, along with a great product has propelled them to that level in such a short time (in an Industry that dwarfs the RPG business). A big company can provide the same type of service, if they WANT to. Certainly they may lose a little $ paying for their mistake but will reap the benefits in the future as it creates brand loyalty and trust. WOTC could do the same (and is a better financial position to do so), as well as a small company like EN publishing or TLG or whomever.</blockquote>