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Why Games Workshop is not a good business
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<blockquote data-quote="delericho" data-source="post: 5869957" data-attributes="member: 22424"><p>As with WotC, my view of Games Workshop is that they're a business. Nothing more, nothing less. And my view of businesses is strictly neutral - if they produce something I want at a price I'm willing to pay, I'll buy. If they don't produce something I want, or the price isn't right, I won't.</p><p></p><p>But either way, I don't expect any notion of 'loyalty' from the business, and neither will I offer any in turn. It's simply business - my money for their product... or not, as the case may be. (And, as things stand, neither GW nor WotC get my custom. That may change at some future time, of course.)</p><p></p><p>Now, that said - I have never had a bad experience with a GW store. Sure, when I go in the staff do tend to be somewhat "in your face" - honestly, I'd generally rather be left alone to find what I'm looking for, and if I need help I'll ask. But they have been universally friendly, they have gone to the effort of approaching customers, and at least I've never been a position of needing help and not being able to find an assistant. And they've been knowledgeable about the product, they've been interested in my own interests in the product, and they've even not been <em>too</em> shocked when I said I was only interested in the painting, and have never actually played any of their games (well, one game of WFB about 15 years ago).</p><p></p><p>The other thing I have to commend them for is that the stores I have been in have had a significant amount of energy about them. They've had at least a couple of game tables there, and these have almost always been in use. I've seen various people doing various bits of painting (with the assistants being happy to give advice and other tips). And, last time I was in, the staff was busily organising a mini-tournament for the local kids - the place was fairly buzzing.</p><p></p><p>I consider those all to the good. And, yes, they are doing these things to maximise profits. But at least they're doing them - especially since they might well get better results by going online-only.</p><p></p><p>(Now, all that said, my fiancee and my sister recently ventured into GW to pick up some dice. Apparently, <em>that</em> was quite the experience...)</p></blockquote><p></p>
[QUOTE="delericho, post: 5869957, member: 22424"] As with WotC, my view of Games Workshop is that they're a business. Nothing more, nothing less. And my view of businesses is strictly neutral - if they produce something I want at a price I'm willing to pay, I'll buy. If they don't produce something I want, or the price isn't right, I won't. But either way, I don't expect any notion of 'loyalty' from the business, and neither will I offer any in turn. It's simply business - my money for their product... or not, as the case may be. (And, as things stand, neither GW nor WotC get my custom. That may change at some future time, of course.) Now, that said - I have never had a bad experience with a GW store. Sure, when I go in the staff do tend to be somewhat "in your face" - honestly, I'd generally rather be left alone to find what I'm looking for, and if I need help I'll ask. But they have been universally friendly, they have gone to the effort of approaching customers, and at least I've never been a position of needing help and not being able to find an assistant. And they've been knowledgeable about the product, they've been interested in my own interests in the product, and they've even not been [i]too[/i] shocked when I said I was only interested in the painting, and have never actually played any of their games (well, one game of WFB about 15 years ago). The other thing I have to commend them for is that the stores I have been in have had a significant amount of energy about them. They've had at least a couple of game tables there, and these have almost always been in use. I've seen various people doing various bits of painting (with the assistants being happy to give advice and other tips). And, last time I was in, the staff was busily organising a mini-tournament for the local kids - the place was fairly buzzing. I consider those all to the good. And, yes, they are doing these things to maximise profits. But at least they're doing them - especially since they might well get better results by going online-only. (Now, all that said, my fiancee and my sister recently ventured into GW to pick up some dice. Apparently, [i]that[/i] was quite the experience...) [/QUOTE]
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