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Why Games Workshop is not a good business
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<blockquote data-quote="Leviatham" data-source="post: 5871002" data-attributes="member: 50740"><p>Why could I ever take offence at someone turning his back on me in a shop?</p><p></p><p>That is not just poor customer service, it is also bad manners. </p><p></p><p>I have worked in retail in the past. The company I currently work for has a very strict customer satisfaction guidelines that we put in place to make sure we do all we can to satisfy our customers. I wouldn’t dream of turning my back and not saying even goodbye or a simple “If there is anything you’d like to see let me know”.</p><p></p><p>Also, just because you work in a shop, it doesn’t mean all the interaction with people in the shop HAS to be to sell. If all you’re doing is painting a miniature, you should spend a few minutes just making chatter with the person. I would be only so happy to hear about their games if I didn’t feel they’re trying to sell me. If he had told me something in the lines of “no worries. I’m painting a few miniatures, have you ever tried?”, that man would have had a customer because that would probably interest me.</p><p></p><p>When is about retail, I am not easy to please. When is about a retail with the margins of GW and the profits they make, I expect they make an effort to gain and please customers</p></blockquote><p></p>
[QUOTE="Leviatham, post: 5871002, member: 50740"] Why could I ever take offence at someone turning his back on me in a shop? That is not just poor customer service, it is also bad manners. I have worked in retail in the past. The company I currently work for has a very strict customer satisfaction guidelines that we put in place to make sure we do all we can to satisfy our customers. I wouldn’t dream of turning my back and not saying even goodbye or a simple “If there is anything you’d like to see let me know”. Also, just because you work in a shop, it doesn’t mean all the interaction with people in the shop HAS to be to sell. If all you’re doing is painting a miniature, you should spend a few minutes just making chatter with the person. I would be only so happy to hear about their games if I didn’t feel they’re trying to sell me. If he had told me something in the lines of “no worries. I’m painting a few miniatures, have you ever tried?”, that man would have had a customer because that would probably interest me. When is about retail, I am not easy to please. When is about a retail with the margins of GW and the profits they make, I expect they make an effort to gain and please customers [/QUOTE]
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