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Message: <blockquote data-quote="jdrakeh" data-source="post: 3481185" data-attributes="member: 13892">Customer service is important, no doubt. My point is that customer service isn't about giving the customer everything that they demand without regard for the store's needs. Most consumers (including those posting on this thread) seem to be either unaware of this or choose to ignore it. To the case in point. . . Extemporaneously extending store hours so that an anonymous consumer can browse the store isles (with no guarantee of making a purchase, even) might be nice, but it's hardly a requirement of retail (or even good retail). An individual demanding that a store do this OR ELSE is bad consumerism. Asking a store to do it is one thing. . . Expecting this from every store and threatening to take your business elsewhere if they don't meet your personal expectations to the letter is something entirely different. Again, these are the customers that many retailers would pay money not to have to deal with on a regular basis.</blockquote>