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Message: <blockquote data-quote="Gallo22" data-source="post: 3481224" data-attributes="member: 11325">Not to be rude but many of you have no idea what your talking about.  How many of you have truely worked in retail?  And I'm not talking about McDonalds on the weekends.Any business worth their weight in salt would never have kicked those customers out.  A truely professional store would informed their customers that they are closing soon and to please decide what they needed. If the customers responded that they were just here to look around the clerk should politely respond that they will have to come back when the store re-opens as he/she is preparing to close for the night.  Additionally, staying open past retail hours is VERY common and expected if a customer is in the store before closing time.  It's business suicide to do anything different. A perfect example of this is a large game store in Upstate NY that was being run by mostly gamers.  They cared nothing for the customers, cleanliness of the store, neatness of the store, assisting customers with questions, etc.  The list could go on.  all they wanted to do was sit around and talk to their friends and play games while on the clock.  They were losing customers left and right, and not getting new customers because of reputation the store was getting.  Especially from parents, who would not bring their children in because the place was such a mess.  The owner finally hired a real manager and over the course of a few years the store is doing great.  They got rid of the gamers who just wanted to play all day and hired employees with actual retail and game experience.  They are expected to greet customers and ask if they need assistance with anything.  I could go on and on with a list of all the things they are finally doing right.  And because of this I am now a return and repeat customer.I know the manager, and if any of his employees treated a customer like the example given, they would have been let go.  The manager realizes that the only way to keep customers is with CUSTOMER SERVICE.  The only thing left that the on-line stores cannot provide.  This is key to the survival of any game store!!!!!!!!!!Without these changes they store would have "fallen in" on its self.</blockquote>

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