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Message: <blockquote data-quote="GoodKingJayIII" data-source="post: 3481278" data-attributes="member: 13804">I worked part-time at Borders for a while, and when we closed, we closed.  At 10pm we asked all our customers to be at the registers making their purchases or on their way out the door.  We gave plenty of notice (20 to 30 minutes) along with 15-minute and 5-minute warnings.We did it politely.  We didn't hassle anybody if they were in the bathroom and didn't leave til 10:05, or if it took 20 minutes to ring up a final purchase, we didn't shut everything down and say "come back tomorrow."  But people have a tendency to loiter in book stores; they tend to be inviting, relaxing places.  I myself have sat in Borders with a cup of coffee and a few magazines for hours.  But closing time is closing time.  Having people in the store after hours is a liability.  Opportunities for shop-lifting increase.  And also, it's 10pm and people want to get home.  It usually took at least 30 minutes to clean up the store and we really couldn't do that with customers milling about and asking questions.Having worked in retail, it's difficult to implement a balance.  I was never rude, but if there's a customer who just won't leave 20 min after we've closed, things got pretty frustrating.  There were other things I had to do at that point, and I certainly didn't want to be around all night doing them.Not that you did this, but I'm just offering another perspective.  If you were unhappy with the service, definitely don't go back.  It's that simple, really.</blockquote>

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