Menu
News
All News
Dungeons & Dragons
Level Up: Advanced 5th Edition
Pathfinder
Starfinder
Warhammer
2d20 System
Year Zero Engine
Industry News
Reviews
Dragon Reflections
Columns
Weekly Digests
Weekly News Digest
Freebies, Sales & Bundles
RPG Print News
RPG Crowdfunding News
Game Content
ENterplanetary DimENsions
Mythological Figures
Opinion
Worlds of Design
Peregrine's Next
RPG Evolution
Other Columns
From the Freelancing Frontline
Monster ENcyclopedia
WotC/TSR Alumni Look Back
4 Hours w/RSD (Ryan Dancey)
The Road to 3E (Jonathan Tweet)
Greenwood's Realms (Ed Greenwood)
Drawmij's TSR (Jim Ward)
Community
Forums & Topics
Forum List
Latest Posts
Forum list
*Dungeons & Dragons
Level Up: Advanced 5th Edition
D&D Older Editions
*TTRPGs General
*Pathfinder & Starfinder
EN Publishing
*Geek Talk & Media
Search forums
Chat/Discord
Resources
Wiki
Pages
Latest activity
Media
New media
New comments
Search media
Downloads
Latest reviews
Search resources
EN Publishing
Store
EN5ider
Adventures in ZEITGEIST
Awfully Cheerful Engine
What's OLD is NEW
Judge Dredd & The Worlds Of 2000AD
War of the Burning Sky
Level Up: Advanced 5E
Events & Releases
Upcoming Events
Private Events
Featured Events
Socials!
Twitch
YouTube
Facebook (EN Publishing)
Facebook (EN World)
Twitter
Instagram
TikTok
Podcast
Features
Top 5 RPGs Compiled Charts 2004-Present
Adventure Game Industry Market Research Summary (RPGs) V1.0
Ryan Dancey: Acquiring TSR
Q&A With Gary Gygax
D&D Rules FAQs
TSR, WotC, & Paizo: A Comparative History
D&D Pronunciation Guide
Million Dollar TTRPG Kickstarters
Tabletop RPG Podcast Hall of Fame
Eric Noah's Unofficial D&D 3rd Edition News
D&D in the Mainstream
D&D & RPG History
About Morrus
Log in
Register
What's new
Search
Search
Search titles only
By:
Forums & Topics
Forum List
Latest Posts
Forum list
*Dungeons & Dragons
Level Up: Advanced 5th Edition
D&D Older Editions
*TTRPGs General
*Pathfinder & Starfinder
EN Publishing
*Geek Talk & Media
Search forums
Chat/Discord
Menu
Log in
Register
Install the app
Install
The
VOIDRUNNER'S CODEX
is coming! Explore new worlds, fight oppressive empires, fend off fearsome aliens, and wield deadly psionics with this comprehensive boxed set expansion for 5E and A5E!
Community
General Tabletop Discussion
*TTRPGs General
Why I don't support my LGS
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Kahuna Burger" data-source="post: 3481339" data-attributes="member: 8439"><p>just another story from the trenches of small business retail, but I would never have even considered turning away a customer who made it in before I could lock up. Let them know "we're closing up" sure, but tell them to turn around? I regularly let people in AFTER I had locked up if they knew what they wanted and could pay cash if I'd already had started the credit card machine doing its thing.</p><p></p><p>Now I worked at a pet supply store, not a gaming shop, so some of the accomadation was based on the fact that people often <strong>needed</strong> these items in a way that most people don't really <strong>need</strong> their miniatures that night, but it was the same in terms of having to provide a level of service to compete with the box stores and on line retailers. We couldn't just sit there and say "you should buy from us and not petco/petsmart/pets.com because we're the Friendly Local Pet Supply." We had to earn it. We also had a similar issue of "customer service vs product knowlege", and worked to provide both. </p><p></p><p>I don't see a customer eltitlement issue here unless "entitlement" has been expanded to mean "expects retail help to have minimal retail skills."</p></blockquote><p></p>
[QUOTE="Kahuna Burger, post: 3481339, member: 8439"] just another story from the trenches of small business retail, but I would never have even considered turning away a customer who made it in before I could lock up. Let them know "we're closing up" sure, but tell them to turn around? I regularly let people in AFTER I had locked up if they knew what they wanted and could pay cash if I'd already had started the credit card machine doing its thing. Now I worked at a pet supply store, not a gaming shop, so some of the accomadation was based on the fact that people often [b]needed[/b] these items in a way that most people don't really [b]need[/b] their miniatures that night, but it was the same in terms of having to provide a level of service to compete with the box stores and on line retailers. We couldn't just sit there and say "you should buy from us and not petco/petsmart/pets.com because we're the Friendly Local Pet Supply." We had to earn it. We also had a similar issue of "customer service vs product knowlege", and worked to provide both. I don't see a customer eltitlement issue here unless "entitlement" has been expanded to mean "expects retail help to have minimal retail skills." [/QUOTE]
Insert quotes…
Verification
Post reply
Community
General Tabletop Discussion
*TTRPGs General
Why I don't support my LGS
Top