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Message: <blockquote data-quote="EditorBFG" data-source="post: 3486049" data-attributes="member: 24719">Well, you may find it self-absorbed, but the fact is when a person is rude to me (stranger or otherwise), it creates the impression that they do not like me. I am less likely to return to a place where I think someone dislikes me. I do not wish to encounter that again.People talk about hiring gamers to work at a game store, and say they often do not have great social skills. And though having game knowledge is important, a store is certainly better off hiring a less hardcore gamer who can be polite than an ubergamer who can't. But this goes for customers too, which makes having the right employees even more important: Many customers have social anxiety issues, and anything that makes them uncomfortable drives them away, often having never made an actual purchase.End of the day, and you need to go home? Fair enough. But there is a way to be polite about it and encourage people to come again. Apologetic tone, offering to help them find what they're looking for quickly, explaining when a good time might be to come back, etc.I worked in a game store for a year, and we were never so ahead of the game financially that we could afford to be rude to customers. I also worked at Barnes & Noble for two years, which was in no danger whatsoever of going out of business-- and politeness was just as crucial to success.</blockquote>