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Message: <blockquote data-quote="Janx" data-source="post: 3486125" data-attributes="member: 8835">Actually, at my wife's job (retail at art supply store), the manager stayed til 9PM to finish up with a customer who came in right at close (that was at least 2 hours over closing time).  The customer spent $1500+ dollars, and helped meet the store's sales goal for the day (slow day otherwise).In business, the customer is always right.  At least until you convince him to buy a different product that you sell.While it is unreasonable to expect a store to stay open after close, how the store handles it WILL affect their customer's opinion.  In the OP, hassling customers who don't look like kids with no money about store closing in 20 minutes is a bad idea.  Personally, I might have collected up a pile of stuff, and when the shopkeep mentioned store close again, I'd just say. "oh, well in that case, let me put this stuff I was obviously going to buy back on the shelf and let you get back to closing up."Only a moron rushes shoppers with wallets to hurry up and get out of there.  The longer they take, the more stuff they're likely to buy.IF the shopkeep did indeed have an urgent timetable to maintain, there are polite ways of dealing with it.  I agree with the OP.  Let the LGS fail.</blockquote>