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Message: <blockquote data-quote="bodhi" data-source="post: 3486150" data-attributes="member: 19770">When an employee is rude to a customer, it drives the customer away, and is bad for business. And I'd agree that there's never a reason to be rude to a customer.That being said, I think there's also a certain obligation on the part of the customer not to be rude to the employee. When the customer is rude to the employee, it creates the impression that they don't respect the employee. The employee is less likely to want to see the customer again.In my personal experience, when I've been kept late by someone who's apologetic about it, and says thank you, it's a little annoying, but no big deal. And nice if it's a big purchase. And maybe even nicer if they tip.But then there are those who behave as if no one else exists except to serve them. They stay late, and when they finally do make a purchase, it's chump change. Then they complain about how expensive it's gotten, and talk about how they need to find somewhere else to spend their money.I once worked tech support at an ISP. There were a small number of users, a tiny percentage of the overall user base, that every single tech knew. Because we had each talked to them. Multiple times. Often for the same things they broke, repeatedly, in the same way. For the vast majority of our users, we were glad to take their money, and glad to help them get connecting. But for that tiny minority, they cost the company way, way more in support hours than they were paying. If those customers had left, they would've actually improved the bottom line.So I guess my point is, if you're a business, don't be a butthead. More flies with honey, yadda yadda. But if you're a customer, don't be one of those customers, because you make it worse for everyone else. And if you're a good customer, don't defend those customers, either. Because they make it worse for you.</blockquote>

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