Upgrade your account to a Community Supporter account and remove most of the site ads.

Reply to thread

Message: <blockquote data-quote="dpetroc" data-source="post: 3490178" data-attributes="member: 18457">[snip]But we aren't talking about the world's most successful business -- or even 'most businesses'.  Your information was I'm sure accurate, but it was comparing apples to kumquats. We're talking about a niche type store that is going the way of the dinosaur.  It does not need to be more complex because the owner of the FLGS ain't gonna make it up on volume.  Also, my expression was (most obviously) hyperbole -- sorry but a FLGS is not a megacorp that only cares about pleasing the shareholders and has a much more complex business cycle than what is essentially the last of the mom and pop stores. My understanding from the failures and successes of gaming stores is that their livelihoods are much more precarious.  Frankly, right now -- I *AM* buying from the megacorps much more frequently than the FLGS because the gaming stores in my area are generally run by individuals who thought it would be 'neat and cool' to run a gaming store -- "Hey, let's open a gaming store, that way we can game all day and make money!" They forgot about the 'work' part.Successful gaming stores in my area? One is a comic book store with probably 12,000 square feet of space.  Maybe 50 sq feet is gaming material. Another is split between non-hobby games and toys, and gaming stuff.  RPG material is one shelf.I think the poster who said he wasn't going to give charity dollars to the FLGS is right on the money.  It is ESPECIALLY true when you come to EXPECT lousy customer service.  Why should I go to the soup nazi? I prefer the impersonal service of an online vendor over a poorly run, rude and inappropriate gaming store.PS - I work in a field that is pure, pure customer service. We don't 'sell' widgets, we sell something a lot more ephemeral.  Savvy, discerning clientele can go to almost 100,000 competitors who will give them service if we don't.   IF that means you stay on the phone talking to an irate customer after your day is officially over, then you do that.</blockquote>

Verification