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Message: <blockquote data-quote="sniffles" data-source="post: 3490325" data-attributes="member: 30035">I've been given poor service by employees in my FLGS in the past, but I didn't give up on the store. My FLGS used to have one guy who was obsessed with Warhammer 40K and wouldn't give the time of day to anyone who didn't express an equally fervent interest. I must not have been the only one who was insulted by his behavior, because the owners fired him. Fortunately they do enough business from their main stock, models and RC cars, that they can afford to have several employees who do pay attention to customers that don't share the employees' personal interests. If I were the OP, I'd give that store another chance at a different time of day. That employee probably isn't there all the time, unless he's the owner. If he is the owner I might give him a piece of my mind, politely, to let him know that chasing people off 20 minutes before closing time might not be the best way to run his business. It's fine if he's trying to keep the regulars from hanging out after hours, but the OP was a new customer. If this guy's the owner and wants to grow his business he should be receptive to some constructive criticism. If he's not the owner then I'd go back when the owner's present and complain about that employee's behavior. The store owner might not be aware that his employee is trying to slip out of the store early by shooing away customers well before closing. I personally consider 20 minutes before closing plenty of time for someone to shop. It's alright to remind the customers of closing time ONCE, after which he should have left the OP alone. I don't think it's appropriate for a store to turn customers away unless they're coming in 5 mintues before closing. In my own retail/service career I was never allowed to turn anyone away if they entered the store before actual closing time, nor was I allowed to lock the doors before the hour posted on them.</blockquote>

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