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Why I refuse to support my FLGS
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<blockquote data-quote="rgard" data-source="post: 2405828" data-attributes="member: 4157"><p>Maybe, just maybe I'll get to Fulton someday and open another store there! Could be several decades, and cost countless lives...joking aside...sorry to hear your (F)LGS lacks the 'F'.</p><p></p><p>Things I do here:</p><p></p><p>1. Large gaming area. Includes tables and seating for around 30 people to game. Takes up half my floor space.</p><p></p><p>2. I vacuum the place and empty the trash cans every night. I clean the restroom 2x a day. I worked in a restaurant in a past life and hate filthy restrooms.</p><p></p><p>3. Clean the glass display counters as needed...usually 4-5 times a day. </p><p></p><p>4. I have a painting station at the back of the gaming area. I have one each of all the Games Workshop paints for the customers to use if they want to paint their minis. I initially provided paint brushes, but those disappeared so the customers provide their own now.</p><p></p><p>5. Frequent customer discount. They don't have to pay for it. I give them a card after they make several purchases. I'll have to codify this someday, but for now I am relying on my memory to identify the frequent customers.</p><p></p><p>6. I do 10% off on any movie tie-ins. Star Wars minis and books are now 10% off as well as Marvel and DC Heroclix while the movies are playing.</p><p></p><p>7. I don't mind the customers reading the books before buying them. No shrinkwrapping here. I don't let them take the books to the gaming area though. That said, I have had a customer or two get angry when I told them they couldn't take a store (stock) copy of the players handbook to the gaming area to use while gaming.</p><p></p><p>8. We run tournaments for the various games.</p><p></p><p>9. We've done minis painting clinics that are free to attend...just bring your own mini and use my paints.</p><p></p><p>The store has been open 3 months now. I'm not near profitable yet, but doing better than my business plan had me doing after 3 months. I have a strong core customer base who </p><p>are repeat business.</p><p></p><p>So I'd like to think this is more than just a retail outlet and more of a Friendly LGS/gaming experience.</p><p></p><p>Thanks,</p><p>Rich</p></blockquote><p></p>
[QUOTE="rgard, post: 2405828, member: 4157"] Maybe, just maybe I'll get to Fulton someday and open another store there! Could be several decades, and cost countless lives...joking aside...sorry to hear your (F)LGS lacks the 'F'. Things I do here: 1. Large gaming area. Includes tables and seating for around 30 people to game. Takes up half my floor space. 2. I vacuum the place and empty the trash cans every night. I clean the restroom 2x a day. I worked in a restaurant in a past life and hate filthy restrooms. 3. Clean the glass display counters as needed...usually 4-5 times a day. 4. I have a painting station at the back of the gaming area. I have one each of all the Games Workshop paints for the customers to use if they want to paint their minis. I initially provided paint brushes, but those disappeared so the customers provide their own now. 5. Frequent customer discount. They don't have to pay for it. I give them a card after they make several purchases. I'll have to codify this someday, but for now I am relying on my memory to identify the frequent customers. 6. I do 10% off on any movie tie-ins. Star Wars minis and books are now 10% off as well as Marvel and DC Heroclix while the movies are playing. 7. I don't mind the customers reading the books before buying them. No shrinkwrapping here. I don't let them take the books to the gaming area though. That said, I have had a customer or two get angry when I told them they couldn't take a store (stock) copy of the players handbook to the gaming area to use while gaming. 8. We run tournaments for the various games. 9. We've done minis painting clinics that are free to attend...just bring your own mini and use my paints. The store has been open 3 months now. I'm not near profitable yet, but doing better than my business plan had me doing after 3 months. I have a strong core customer base who are repeat business. So I'd like to think this is more than just a retail outlet and more of a Friendly LGS/gaming experience. Thanks, Rich [/QUOTE]
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