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Why I refuse to support my FLGS
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<blockquote data-quote="Dannyalcatraz" data-source="post: 2409153" data-attributes="member: 19675"><p>Sorry- that was an incomplete thought. What I meant was I can call <em>around to see if its in stock and proabably</em> have it within an hour.</p><p></p><p>And, like I said before- I'm not asking that you support crappy stores, just that you consider more than just price- which you obviously do. You should ALWAYS exercise your power as a consumer to take your $$$ elswhere if you're not getting good service in any form.</p><p></p><p>However, here's a little advice from someone who does a lot of consumer advocacy:</p><p></p><p>1) If you're going to stop shopping at a particular store because of the way employees treat you, let the manager and/or owner know, either in person or in writing. That person may not realize what's going on out of his line of vision. You may even walk away with freebies. I know of 3 people in the last year who have gotten hundreds of dollars in free groceries because of inexcusably rude checkers- and I mean as in "F**k you- I don't get paid to bag your Diet Cokes" rude. I've had $$$ meals comped because of rude waiters, and $$$$ knocked off the price of something VERY expensive...</p><p></p><p>and in each case, the employee got fired.</p><p></p><p>And if the person who is a jerk is the person who manages/owns the store, you lose nothing by telling him off in public- you're not planning on coming back.</p><p></p><p>You have no idea how many other people have had shoddy service...</p><p></p><p>2) Tell your friends what happened and why. Word of mouth is the #1 form of advertising and publicity for most small businesses. A study has shown that happy customers tell 3 people about good service- but unhappy ones tell more than 20.</p><p></p><p>Here in Dallas, negative word of mouth got a Bentley dealership closed after they thought a "cowboy" was kidding when he ordered a particular model. When it wasn't ready on the appointed date, that "cowboy"-who happened to own 12 area banks- told ALL of his friends. 1 year later, that dealership closed.</p><p></p><p>And as for LA...I have long suspected it wasn't exactly gamer heaven. There's just too much else to do as far as entertainment goes.</p><p></p><p>When M:TG started up, I was living in Austin, I bought cards at Dragon's Lair, Austin Books and Comics and at King's Hobbies, as well as at Lone Star Comics in Dallas when I visited home. King's Hobbies would ROUTINELY have M:TG cards <em>MONTHS</em> after the other locations had sold out.</p><p></p><p>KH's secret? They had a long standing partnership with a game store in LA that had ordered MASSIVE amounts of cards...and couldn't sell them. KH bought them cut rate, shipped them and sold them. And, apparently, that wasn't all he bought from that store, though I never found out what else in there had CA ties.</p></blockquote><p></p>
[QUOTE="Dannyalcatraz, post: 2409153, member: 19675"] Sorry- that was an incomplete thought. What I meant was I can call [I]around to see if its in stock and proabably[/I] have it within an hour. And, like I said before- I'm not asking that you support crappy stores, just that you consider more than just price- which you obviously do. You should ALWAYS exercise your power as a consumer to take your $$$ elswhere if you're not getting good service in any form. However, here's a little advice from someone who does a lot of consumer advocacy: 1) If you're going to stop shopping at a particular store because of the way employees treat you, let the manager and/or owner know, either in person or in writing. That person may not realize what's going on out of his line of vision. You may even walk away with freebies. I know of 3 people in the last year who have gotten hundreds of dollars in free groceries because of inexcusably rude checkers- and I mean as in "F**k you- I don't get paid to bag your Diet Cokes" rude. I've had $$$ meals comped because of rude waiters, and $$$$ knocked off the price of something VERY expensive... and in each case, the employee got fired. And if the person who is a jerk is the person who manages/owns the store, you lose nothing by telling him off in public- you're not planning on coming back. You have no idea how many other people have had shoddy service... 2) Tell your friends what happened and why. Word of mouth is the #1 form of advertising and publicity for most small businesses. A study has shown that happy customers tell 3 people about good service- but unhappy ones tell more than 20. Here in Dallas, negative word of mouth got a Bentley dealership closed after they thought a "cowboy" was kidding when he ordered a particular model. When it wasn't ready on the appointed date, that "cowboy"-who happened to own 12 area banks- told ALL of his friends. 1 year later, that dealership closed. And as for LA...I have long suspected it wasn't exactly gamer heaven. There's just too much else to do as far as entertainment goes. When M:TG started up, I was living in Austin, I bought cards at Dragon's Lair, Austin Books and Comics and at King's Hobbies, as well as at Lone Star Comics in Dallas when I visited home. King's Hobbies would ROUTINELY have M:TG cards [I]MONTHS[/I] after the other locations had sold out. KH's secret? They had a long standing partnership with a game store in LA that had ordered MASSIVE amounts of cards...and couldn't sell them. KH bought them cut rate, shipped them and sold them. And, apparently, that wasn't all he bought from that store, though I never found out what else in there had CA ties. [/QUOTE]
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