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<blockquote data-quote="Dristram" data-source="post: 2419954" data-attributes="member: 1639">Browsing the store, and buying online.Saturday I was reminded of one thing that bugs the heck out of me.&nbsp; I had a guy come in my store checking out my board games.&nbsp; I greeted him and asked if he was looking for anything in particular.&nbsp; He said no, that he was just checking out some games he wanted to buy.&nbsp; I said great, just let me know if you need any help.&nbsp; He said he wouldn't, that he be buying them online.&nbsp; And that he wasn't going to pay the retail &quot;ripoff price&quot;.&nbsp; I was dumbfounded and in shock.&nbsp; At that moment, I noticed customers at my counter wanting to buy some things, so I had to leave that guy be.&nbsp; He left before I could talk to him again.&nbsp; Okay, so he feels the retail is too high.&nbsp; Fine.&nbsp; But to use a store to check out the product before buying online is just unfair.Last year I had a customer come in that had only been in a few times before.&nbsp; He always looked at the RPG books for a short time, then left.&nbsp; I always greeted him and and let him know that if he needed any assistance, to just ask.&nbsp; That time, he asked.&nbsp; He said he was looking to start a new campaign and wanted information about FR and what other books would be helpful.&nbsp; He told me the style of his campaign and I spent 30 min. going over the books for him.&nbsp; He thanked me and said he'd have to think about it.&nbsp; He came in about a month later and I asked if he'd decided on which books to get.&nbsp; And he named off about 5 or 6.&nbsp; I asked if he was ready to get them, and he told me that he already purchased them from Amazon.&nbsp; I was pissed!&nbsp; But I kept my cool, and tried to explain to him that if he was going to buy online, that it was unfair to browse the books in my store.&nbsp; He said that I should drop my prices then.&nbsp; I explained why I couldn't, and a light seem to go on in his head.&nbsp; He left.&nbsp; About a week later, he came in, browsed the shelves, and bought some books and asked to special order some others.&nbsp; I special ordered the books for him and had them in the next day.&nbsp; He picked them up two weeks later.&nbsp; Then I didn't see him for a while.&nbsp; He came in last month and had about 5 books to buy.&nbsp; Awesome!&nbsp; I thought.&nbsp; He then presented me an American Express Card, which my CC system doesn't take.&nbsp; He asked when I closed and that he'd be back with a regular CC.&nbsp; It's been over a month.&nbsp; My feeling is he bought them online.&nbsp; My paranoia tells me he knew my system didn't take AmEx and used that excuse to browse my shelves making me think he was going to buy them rom me, not online.&nbsp; We shall see.These are just two extreme exampes I have.&nbsp; I hear almost weekly from non-regular customers how since discovering internet pricing, they just can't get themselves to buy full retail.&nbsp; My most recent example is a guy who came in starting to get into board games.&nbsp; He mentioned about 4 he was curious about and wondered if there were some reviews he could read.&nbsp; I directed him to boardgamegeek.com.&nbsp; He has since become an online customer&nbsp; <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f641.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":(" title="Frown&nbsp; &nbsp; :("&nbsp; data-smilie="3"data-shortname=":(" /> Anyway, I hope those of you who shop online, only browse online as well.(-BradOwner, Gamer's KeepeVacaville, CA</blockquote>

[QUOTE="Dristram, post: 2419954, member: 1639"] [b]Browsing the store, and buying online.[/b] Saturday I was reminded of one thing that bugs the heck out of me. I had a guy come in my store checking out my board games. I greeted him and asked if he was looking for anything in particular. He said no, that he was just checking out some games he wanted to buy. I said great, just let me know if you need any help. He said he wouldn't, that he be buying them online. And that he wasn't going to pay the retail "ripoff price". I was dumbfounded and in shock. At that moment, I noticed customers at my counter wanting to buy some things, so I had to leave that guy be. He left before I could talk to him again. Okay, so he feels the retail is too high. Fine. But to use a store to check out the product before buying online is just unfair. Last year I had a customer come in that had only been in a few times before. He always looked at the RPG books for a short time, then left. I always greeted him and and let him know that if he needed any assistance, to just ask. That time, he asked. He said he was looking to start a new campaign and wanted information about FR and what other books would be helpful. He told me the style of his campaign and I spent 30 min. going over the books for him. He thanked me and said he'd have to think about it. He came in about a month later and I asked if he'd decided on which books to get. And he named off about 5 or 6. I asked if he was ready to get them, and he told me that he already purchased them from Amazon. I was pissed! But I kept my cool, and tried to explain to him that if he was going to buy online, that it was unfair to browse the books in my store. He said that I should drop my prices then. I explained why I couldn't, and a light seem to go on in his head. He left. About a week later, he came in, browsed the shelves, and bought some books and asked to special order some others. I special ordered the books for him and had them in the next day. He picked them up two weeks later. Then I didn't see him for a while. He came in last month and had about 5 books to buy. Awesome! I thought. He then presented me an American Express Card, which my CC system doesn't take. He asked when I closed and that he'd be back with a regular CC. It's been over a month. My feeling is he bought them online. My paranoia tells me he knew my system didn't take AmEx and used that excuse to browse my shelves making me think he was going to buy them rom me, not online. We shall see. These are just two extreme exampes I have. I hear almost weekly from non-regular customers how since discovering internet pricing, they just can't get themselves to buy full retail. My most recent example is a guy who came in starting to get into board games. He mentioned about 4 he was curious about and wondered if there were some reviews he could read. I directed him to boardgamegeek.com. He has since become an online customer :( Anyway, I hope those of you who shop online, only browse online as well. (-Brad Owner, Gamer's Keepe Vacaville, CA [/QUOTE]

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