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Message: <blockquote data-quote="Dragonblade" data-source="post: 1629715" data-attributes="member: 2804">I don't expect the same discount that Amazon can give me. But I do expect them to ditch the plastic and the ignorant staff and pass the savings on to me. Business is business after all. Capitalism works because ultimately the cheapest or highest quality product wins out. I go to a FLGS because I can hold the book in my hand and look at it before I buy it. The debate I have with myself every time I go is whether the ability to browse and impulse buy is worth 25% off the cover price.Since the FLGS offers me no other real benefit, that 25% is usually just too important to pass up. If the FLGS cannot improve their business efficiency or the value they offer me as a walk-in customer, then I have no incentive to shop there. And if they go under as a result, they will not be missed.As a consumer this is not my problem. I don't like shrinkwrap because it reduces the value of the FLGS to me: the ability to browse and impulse buy. They can justify the need to shrinkwrap all they want. I will take my business elsewhere.And I should be thankful? That they offer terrible service and high prices? I don't think so. They should be thanking me for still spending any money there at all.The Japanese have a saying: "The customer is god," and I believe it applies here. They can remove the shrink wrap and lower their prices or they can go under.Ah yes. Its the customer's fault that they charge high prices, discourage browsing, and offer poor service? I don't think so. If they go under it will be their fault and their fault alone.If they are worried about theft then they could put tags on the books and put up tag detectors at the entrances and exits. Borders, Barnes and Noble and the other chain stores do this. So do a lot of small boutiques at the mall so it can't be that expensive.Again, the money they save off reducing theft, eliminating the plastic, and cutting the ignorant staff could be passed on to their customers. Then I would shop their more, their profits and volume would rise and it would be easier for them to afford the discounts that bring me and other customers in to the store.</blockquote>

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